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Courtyard by Marriott Cypress Anaheim/Orange County

Cypress, California United States of America

Courtyard by Marriott Cypress Anaheim/Orange County
4.5

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Nils_KR
5 years ago
Exceptional customer service .. Thanks Recently, I had to alter my travel plans to visit this part of greater Los Angeles and ended up cancelling my reservation at this place. The hotel managers went beyond their normal guidelines and helped me with this cancellation. I truly appreciate their customer service. Being in the same profession of customer care, I understand and value their actions a lot. This talks volumes about the culture in which they operate. Thank you. I will choose Courtyard above competition in future if I have an option.

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Cypress, Courtyard by Marriott Cypress Anaheim/Orange County is within a 10-minute drive of Knott's Berry Farm and Medieval Times. This hotel is 5.6 mi (9.1 km) from California State University, Long Beach and 7.8 mi (12.6 km) from Disney California Adventure® Park.

Rooms
Make yourself at home in one of the 156 guestrooms featuring refrigerators and microwaves. Your bed comes with down comforters and premium bedding. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.

Amenities
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Dining
Enjoy American cuisine at The Bistro, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).

Business, Other Amenities
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Cypress? This hotel has 3940 square feet (366 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
DavidW12935
|1 review
smoky, youth hostel feel The front desk staff (one per shift) are friendly, polite, helpful. Guests are advised: no housekeeping, but ask if you need something. Noticed food on the floor on checking in. Room was fine. Water turned off 12pm-4pm on day 3 albeit with notice the day before. Exercise room was open; somewhat damp wipes, no disinfectant. Night #3, and a new neighbor decided to smoke. Called the front desk. Turned on the fan. It's hard to rate this experience as we are coming out of a pandemic, no doubt the operating budget for the hotel is hurting, and the hotel was upfront about some of the limitations. When the water was off, the front desk staff were quick to offer me at no charge a bottle of water and a soft drink i was going to buy from their stock. In normal times I am sure this hotel was a 4, but as their business model apparently relies now on low staff headcount, closure of any staffed amenities, and a high volume of youth as guests, some of whom have not stayed in a hotel before, the quality of the experience is not what I would expect of a Courtyard Marriott. The room would be a 4, but not bunked next to Joe Camel.
bryttennib
|1 review
Horrible service We booked 2 rooms, one king and one double. When we arrived a staff member informed us they had given away our double room. And she could give us a kig with a regular couch. Later The manager Informed us we booked 2 kings. I double checked our reservation, and that was notcorrect. She then falsely stated she could transfer us to a comparable hotel that she also manages. When we arrived the hotel smelled badly of must and marijuana... the floors are absolutely filthy as if they have never been cleaned. The tile is in poor shape large missing chunks. and no where near the original locations comfort level. I would equate the transfer she gave us as going from a 4 star to a 2 star.She comped one night for each room. I looked up the cost of the hotel she transferred us to. With the one room comp we still overpaid for what the rate was at the new compared to the original area. She also informed us that members get preferences as a justification for getting rid of our original room. Un professional, as its friday night we were left with no other choices. The manager then had the audacity to thank the member of our party who's room they did not mess up for being nice ... when she didnt talk to the manager at all. Because she did not have an issue ,again unprofessional and passive aggressive.
NatalieC173
|1 review
Great stay and super quiet!! Love the room and the location. There are many restaurants nearby that I can just walk to instead of driving there. The room is big and the bed is very comfortable. It is also very quiet. The only thing that I can think of is that I wish they upgrade their internet tv to include HBO Go and Amazon Prime Video. Some Marriots hotels that I had stayed in the past included those in their TV. The parking is also free which is good. Other than that, I would definitely stay here again.
NoobNB
|1 review
Mistreated and harassed because of disability I stayed at this hotel with a friend. Both of us have exemptions to the face covering due to very serious medical issues. One evening I simply went to the front desk to ask for change of $2 so that I could use the laundry that is provided for guests and the clerk refused to give me change. I felt like I was being treated like a second class citizen and I felt very threatened and harassed. I will never stay here again and I don't recommend anyone stay here. They will be prosecuted as well.
Nils_KR
|1 review
Exceptional customer service .. Thanks Recently, I had to alter my travel plans to visit this part of greater Los Angeles and ended up cancelling my reservation at this place. The hotel managers went beyond their normal guidelines and helped me with this cancellation. I truly appreciate their customer service. Being in the same profession of customer care, I understand and value their actions a lot. This talks volumes about the culture in which they operate. Thank you. I will choose Courtyard above competition in future if I have an option.

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