Hampton Inn by Hilton Dayton South

Great Accomodations, Friendly & Professional Staff We enjoyed a nice clean room, friendly staff, and good breakfast. No bananas at the breakfast area. Very little real half-n-half for coffee (mainly the chemically laden coffee half-n-half substitutes). Value was fairly good, but not the best we've had there in the past.

A One and Done Stay This review is a mixed bag. Great location right off of I-75. Many dining establishments nearby. Staff was very friendly and accommodating. Breakfast was very good; attentive breakfast room attendant. Great breakfast selection; food was replenished regularly. This property is in dire need of cleaning and repair. The door to our room appeared have had an attempted break-in; photos attached. This was at the very least an unsightly discovery for a first-time visitor to this Hampton, which was overcome for concern for our safety. This first impression also cancelled our plans to walk to dinner (less than a half mile from hotel) and we drove instead. The occupancy at this Hampton was very low on the Sunday night we stayed there. However, a family of a mother and multiple young children was assigned a room adjacent to ours. They were loud into the wee hours of the morning. We always request the top floor so we don't experience the noise made by the room above us; did not expect to have such commotion adjacent to our room with so many other rooms available. Yes, we thought about requesting a different room, but were too exhausted after driving all day to pack up and relocate.

Don't stay here and save yourself the hassle I had an incredibly poor experience with this hotel that I've tried to resolve with both hotel management and Hilton Guest Assistance. Neither has resolved the issue, so I'm hoping by posting this review I can save others the troubles my boyfriend and I faced. In short, this hotel needs an upgrade both in the rooms and, more importantly, the management (Ibrahima, the General Manager, in particular). On a larger scale, Hilton customer service seems to have gone downhill, and even if my points for this stay do get refunded (which they haven't yet), my boyfriend and I don't plan on staying in a Hilton hotel again. I booked this hotel for a birthday weekend trip with my boyfriend, two rooms, two nights. We arrived at 9 PM on a Friday night. When we walked into our rooms, we immediately noticed a strong cigarette smoke smell and extreme wear on the fixtures, furniture, walls, and doors. After about an hour of trying to acclimate to the smell, we asked if we could be moved to different rooms. When we walked into the new rooms, we both noticed a strong chemical scent that immediately started to give me a migraine and extreme wear on the fixtures and furniture. After another hour of trying to acclimate to the smell, we decided to find a new hotel. We asked if our stay could be refunded, including the points I'd used to book one of the rooms. There was no night manager on duty, so the new front-desk clerk said he would need to leave a note for the General Manager to take care of the refund in the morning. My boyfriend and I then spent 45 minutes searching around Dayton looking for a new hotel. The Marriott at the University of Dayton did a great job taking care of us, and unlike the Hampton Inn, they had a night manager on duty at midnight when we checked in. Ibrahima, the General Manager of the Hampton Inn, emailed me on Saturday morning saying a refund had been processed, but mentioned nothing about the points I'd used to book the second room for our stay. I called Hilton Guest Assistance the following Monday to express my frustrations with my stay and ask for a full refund of my points used to book the stay and additional compensation for the inconvenience of having to find a new hotel. They said I would need to follow up with the GM of the hotel directly and opened a case. After several attempts to contact Ibrahima directly, I finally received an email saying the points would be refunded to my account "shortly." He did not answer my voicemails and email to discuss the points refund not showing in my account and possible additional compensation to cover the cost difference of the second hotel. I also spoke with Ray at the front desk, who not only wouldn't bring Ibrahima to the phone so I could speak with him, but also informed me that he doubted I would receive any additional compensation for my stay because I hadn't filled out the post-stay survey and, as he put it, "hadn't given Hilton a chance to make things right." I finally reached out again to Hilton Guest Assistance to express my frustration and ask for my case to be escalated. They said they would escalate my case and that I should expect to receive a call back from Hilton Guest Assistance within 24-48 hours. I didn't hear back after three business days. When I called back again, the new rep told me my case had been closed, the points refund had been approved, and that further compensation hadn't been approved. When I asked to be transferred to someone higher up who could help me, the rep said there wasn't anyone and said he would transfer me to the hotel directly. I was in the middle of saying I didn't want to be transferred to the hotel when I heard a click, and the hold music played. Ray from the front desk answered the phone, and I told him I'd been transferred there by Hilton Guest Assistance and would call them back directly. I don't plan on staying in a Hilton again.

One Night Stay. Thankfully just a one night stop. Dated and sad, Needs renovating. Our room had broken light switch plates and some lights didn't even work. The breakfast was a typical SAD (Sad American Diet) offered by all hotels of this rating these days, lots of plastic cutlery, paper plates and landfill items.

Great Staff. Will be back. The facility is showing some signs of age. The staff is great and helpful. The rooms are very quiet and clean. The breakfast offerings are pretty standard but good quality. The location is convenient for us.