Homewood Suites by Hilton Dover - Rockaway

Staff was great! Tawanda at the front desk went above and beyond to make our stay easy and comfortable with the loss of our mother. She had a cancellation of a desired room and called me back proactively to let me know it was now available. At the front desk Christina and Tawanda were wonderful at check in and the sales dept worked miracles to get the family of 9 rooms all in the same area even with the hotel being 100% booked. The staff made the trip a great experience!

This location is a winner Hotel sits in a quiet area off the beaten path a bit. My selected room was not available, but was upgraded to another room. The one bedroom suite did have a door to adjoin to the adjacent suite, which would be convenient for anyone with a larger family, especially if needing an extended stay. The room appeared, clean and tidy. The bed was very comfortable, and the sheets were notably soft. The selection of television channels was better than most Marriott brand hotels I’ve stayed in. Breakfast was what you would expect for a free breakfast at most hotels however, I wish the hot water for tea would not always taste like coffee. It ruins the flavor of your tea. I would stay there again.

Comfortable accommodations, great daytime staff This hotel is neither old nor new but is relatively well maintained. No huge spaces but everything you need in a convenient corridor. Just based on the property I’d be inclined to give it a 4 but the accommodation and friendliness of the daytime staff and manager boosted this to a 5 star experience

Stay at the Townplace Suites next door instead! Had stayed at the Townplace Suites before when visiting family in this area. This time there was no availability there, so I booked the Homewood Suites for the 2 nights we were in town, even though I was aware the reviews for this hotel weren't as good. Of all the Homewood suites I stayed at over the years this one is by far the worst. Starting with check-in, the front desk clerk was very uninformative. No recognizing my Hilton Honors membership, no instructions on amenities or breakfast hours, etc. After settling in I went to the lobby to get some hot water for tea, and found the water was barely luke-warm. Heated it in the microwave in the room. Breakfast next morning was equally disappointing. This location doesn't have the belgian waffle maker that all other HW suites I've stayed at does. The usual omelettes/sausage selections were just as cold as the hot water was (again). We decided to eat breakfast at a nearby diner the next morning. Other things we noted: the drain under the sink was dripping water the first morning of our stay, and I noticed there was tape (not duct tape, brown tape) wrapped around the drain pipe leading to the trap! The shower curtain rod was badly bent, and the anchors at either end were loose in the wall. There were spackle spots next to each anchor, and I realized when I took a shower that the tub is so slippery many people must have grabbed the curtain instead of the safety bar, which explains why the anchors were pulled out of the wall! The front desk personnel was always someone different from Friday night to Sunday when we went to talk to someone, and nothing was ever fixed. This location is badly in need of renovation and upgrading. There needs to be an overhaul of personnel (in terms of continuity and wanting to help), and the food needs to be HOT. The cost for 2 nights was outrageous compared to the condition and service of this hotel, especially since we've experienced the Townplace Suites next door.

Adequate Stayed for one night. Hotel is adequate but over-priced for what you get (but seems to be best option around). This property is a franchise and it feels like it - an average hotel with a Hilton logo slapped on the side. Staff don’t seem to realize they work at a hotel. Front desk on Monday was much better - appropriately professional, wearing a nametag, etc. Making it a pleasant hotel seems like an afterthought. Like the big trash can left in the middle of a hallway the whole time we were there.