Hilton Garden Inn Atlanta North/Johns Creek

Johns Creek, Georgia United States of America

Hilton Garden Inn Atlanta North/Johns Creek
4.5
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Connie P
1 year ago
Not what I was expecting The front desk personnel were friendly and efficient. We did have some issues with the room - nothing that caused us to request another room, but need to be addressed. The dead bolt did not lock, one of the outlets was loose and the plug easily fell out of the outlet, and the toilet rocked when you sat on it. The toilet handle stuck in the down position and the bathroom door, if left open even a little, would open all the way on its own and would block the exit. The AC worked but the fan could not be left on. The hallway carpet had multiple stains. We brought some of these issues up to the woman at the front desk, and she told us that the hotel is to be renovated in January. It certainly does need it. Also, they play music at the entrance of the hotel which is not needed and suggests a "party" hotel.

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
When you stay at Hilton Garden Inn Atlanta North/Johns Creek in Johns Creek, you'll be in the business district, within a 15-minute drive of Avalon and Gas South Arena. This hotel is 11.9 mi (19.1 km) from Lake Lanier and 13 mi (21 km) from Mall of Georgia.

Rooms
Make yourself at home in one of the 122 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a picnic area, and a banquet hall.

Dining
At Hilton Garden Inn Atlanta North/Johns Creek, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Jonathan R
|1 review
Worst customer service I've ever encountered Who ever is working on July 19, 2024 late night shift picks the phone up and leaves it while talking to his buddies. Worst customer service ever...what business answers the phone with just a simple hello... Where is the customer service.... The guy can care less and needs to be fired. You guys need to pay your staff better to avoid people like this guy. This guy needs to work at the dollar store and should not be working here as his customer service sucks. Who hired this guy.... I accidentally ordered 2 rooms from Priceline and Priceline would not let me cancel them being that it's from the same day. My flight at Atlanta international airport got cancelled and somehow the Priceline app shows me hotel 1 hour away. My mistake for not putting the address in the gps prior to booking as i specifically put Atlanta airport not north Atlanta.
Andrew H
|1 review
Really bad room experience, nice staff The staff was excellent. In particular, Shannon Small on the front desk was friendly, engaging, and more than helpful. The room experience was poor. The pillows were terrible - practically no substance to them. We could hear the room next door having a very normal cell phone conversation. The doors, when shutting, could not avoid sounding as if they were slamming. We were trying to sleep in, but folks started leaving in the 5am hour. The shower pressure was bad. It took my wife double the time to shower to be able to wash her hair because the shower pressure was that bad. The rooms and facility were clean, but the in-room experience was terrible.
nuffgirl
|1 review
If the counter service is a reflection of the rooms.. I stopped by to see if I could see the queen suite, prior to booking. From the photos, some rooms looked like they were renovated, others didn't. After asking the guy that came to the counter (chewing food) said, "sales could show you, but they aren't here." So, you can't just grab a key so that I make sure that the room is what I'm expecting before I book it. "No ma'am, no ma'am" chew chew. I swear the quality of person that I continue to encounter with the Hilton brand lately really leaves a lot to be desired. I wish I could pass this honor status to someone else that wishes to accept the mediocre to poor service that permeates this brand. I DO NOT recommend this hotel.
Jackie M
|1 review
DONT STAY HERE I’ve seen hotels like this and they are not great. As I was walking on one of the floors, I saw mold on the walls. It might not be easy to tell but my job experience allows me to see these kinds of things. There is mold under the wallpaper. This is unexceptionable because visitors decide to put their trust to stay here and can walk out sick without even knowing why.
Connie P
|1 review
Not what I was expecting The front desk personnel were friendly and efficient. We did have some issues with the room - nothing that caused us to request another room, but need to be addressed. The dead bolt did not lock, one of the outlets was loose and the plug easily fell out of the outlet, and the toilet rocked when you sat on it. The toilet handle stuck in the down position and the bathroom door, if left open even a little, would open all the way on its own and would block the exit. The AC worked but the fan could not be left on. The hallway carpet had multiple stains. We brought some of these issues up to the woman at the front desk, and she told us that the hotel is to be renovated in January. It certainly does need it. Also, they play music at the entrance of the hotel which is not needed and suggests a "party" hotel.

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