Lord help you if you stay here..... We were in town for a concert and used careful consideration when booking this hotel. The elevator to get to your floor is covered in graffiti and is absolutely filthy. The entire floor that our room was located on smelled like cigarette smoke and weed. Upon arriving in our 1st room, the carpet was stained, had cigarette burns all over the non smoking room and it had food all over the room. There was a huge red stain on the carpet. When we pulled back the sheets there was lots of black hairs all over. We immediately went to the front desk and the gentleman acted like he had never heard of such filth. He moved us to another room which was even worse. This room was everything I've already stated plus there was a neon green chewed up piece of bubble gum stuck to the head board plain as day. Every inch of the rooms at this property are disgusting. We did not even want to touch the light switches. We had an hour to get to our concert that we drove from Biloxi to see so we left. After the concert, we stopped to get some food and decided to eat in the parking lot of the hotel because we didn't want to bring our food back to the filthy room. While sitting in the car eating, we observed lots of hookers being picked up, a pimp and some drug deals. I'm about 100% positive this hotel is a trap house. Since we couldn't get our money back and we were too tired to drive back to Biloxi, we slept in this room with out any sheets or blankets. We all slept fully clothes and slept with our arms inside of our t-shirts for warmth. We also all put a shirt over the pillow because we were scared for it to touch our face. This is by far the worst hotel I've ever seen in my life. Disgusting is too good of a word used to describe this hotel. Also, don't let the hotel photos fool you like they did us. These photos might be from one of the Sonesta properties but it's 100 % not from this property.

THE WORST HOTEL EVER DO NOT STAY HERE I had the worst experience ever !! I checked in the hotel at 4:00 PM and I didn’t settle into a decent room until 4:54 PM !!! I had to change rooms 3 times the First room The toilet was running very loud and the Shower had stains in it, I tried using the phone in the room to call the front desk but the phone didn’t even work I tried calling 8 times on my phone but no one ever answered (remind you the receptionist was right by the phone with 0 customers so he could have most certainly answered atleast once) so I go back downstairs to make a complaint The second room they moved me to, the bed sheets had several stains on them, the headboard had sweat stains all over them and the tv was not working at all so I went downstairs to the front desk and asked the receptionist if the can come change the sheets and if he can fix the tv, he passes me the sheets to change myself and he says “I will send my manger to fix it” I said “okay how long because we would to be comfortable in a room where we can watch tv” he says “few minutes I’ll call him” and I asked if there is another way to contact the front desk because I been up and down the 5 minute wait elevator several times just because I no one is answering the front desk phone and he looked up a number on his phone and gave to me so I go back upstairs and waited for the manager for about 25 minutes no one ever came so I tried calling the front desk once again using the number the receptionist gave to me HE GAVE ME THE NUMBER TO THE OTHER SONESTA HOTEL IN NORCROSS SO I GO BACK DOWNSTAIRS WITH ALL MY STUFF AND ASK FOR ANOTHER ROOM, WHEN I GET TO THE 3RD ROOM EVERYTHING SEEMED FINE UNTIL I GO TO TAKE A SHOWER THATS WHEN I SEEN A WHOLE BUNCH OF BLACK SPECKS ON THE INSIDE SHOWER CURTAIN THAT WAS ABSOLUTELY DISGUSTING IT WAS FILLED WITH SKIN DIRT AND WHAT APPEARS TO BE POSSIBLE BLACK MOLD!!! I GO TO TURN ON THE TV THIS MORNING ALL TO FIND OUT THAT THE TV ISNT WORKING AT ALL I CANT EVEN WATCH SIMPLE TV?? I GO DOWNSTAIRS FOR THE 600th TIME TO ASK THE SAME RECEPTIONIST TO FIX THE TV AND HE SAYS TO ME “THE WIFI ISNT WORKING” I ASK WHEN WILL IT BE BACK ON THIS IS SUCH A INCONVENIENCE HE SAYS “ IM NOT SURE ITS XFINITY PROBLEM” I SPENT $175 JUST TO STAY AT THIS HOTEL FOR IT TO BE THE WORST EXPERIENCE EVER !!!!

No deposit refunded They didn't give me my deposit back. They said that I would receive the deposit in 2 days after paying 100 dollars for 2 nights (50 dollars each). But it's been 2 weeks and they still haven't given me my deposit back. They aren't answering my phone and email.

Stay if you don’t mind a bad smell This hotel was booked due to location and proximity to the convention center. The room smelled so bad the we had to buy an air freshener. There were food crumbs and trash under the bed. Finding drug paraphernalia under the mattress was a new low

DO NOT BOOK. DISGUSTING. If I could have given zero stars I would’ve. This place is absolutely disgusting and so embarrassed I booked our stay here. As soon as you walk in, it had a strong smoke and weed scent. Not only in the lobby but elevators, hallways, and rooms. They claim to be “smoke free” but it was not. My husband even commented why I booked this hotel. I truly felt like I got played by the pictures. It’s not up to date, it’s run down, stains everywhere and I felt so disgusted sleeping on their bed. The blanket is thin and you can see build up when you hold it against the light. It also advertised free breakfast but they do not have it. They “stopped” when the pandemic happened . My biggest regret besides booking this place is that I didn’t take pictures to show proof. I filed a complaint with booking.com and was told it was up to the facility to a provide a refund. I could NEVER get a hold of the manager. NEVER. After 2+ weeks of calling back multiple times, I was told request was denied - not by the manager but someone else- because he felt the complaint wasn’t “consistent” enough. DO NOT STAY HERE! Terrible customer service.