Comfort Suites Elgin

Poor condition Stayed here two nights while visiting family in the area. First impression upon walking in the lobby, was the smell of marijuana. Also noted this in the elevator and hallways. We really just needed beds for the night, so the room itself was fine, though in need of repairs. A couple of dents in the wall, suitcase stand was very rickety, one of the beds felt a little wobbly, like the base was about to break. In the bathroom the shower bar had been replaced and the old holes were very shoddily patched. The screen of the window was falling off. And we also noted some ants. We would not stay here again.

Started great! I was looking for a motel in this area and found the Comfort Suites. The King Suite was $78.00 per night which I booked for two nights and received a confirmation at that price. I got to the hotel and this is probably one of the cleanest hotels I have stayed at. This is where the greatness stopped. I asked what time breakfast would be. Sorry, No breakfast because of the pandemic thing. Where is the pool? Sorry, No pool because of the pandemic thing. And on and on. I went to my meeting and returned to the hotel. I stopped at the front desk to get a soda from their "snack" room. They only had ONE kind of soda, it was diet and $3 / can. The receptionist said there were machines on the other floors as well. I went to the other floors and put in $3. The machine was empty and gave me $3 in CHANGE. Next floor, same thing etc. I cam back downstairs and dumped $9 in change on the desk and told her the machines were empty and I wanted BILLS back. Went back to the room thirsty on tried to turned on the TV. The remote did not work and I assumed it was because the TV was a Panasonic and the remote was a LG. Back to the front desk and told the girl that the remote didn't work. She asked if I wanted a different room and I said, how about a different remote? She opened the drawer and gave me a Panasonic remote and as you can guess, it also did not work. After four trips to the front desk the girl actually gave me back the FIRST remote I had brought to her. All she had done was put new batteries in it and threw it back in the drawer. I never did get one that worked. There were other issues like the towel bar that was mounted RIGHT ABOVE THE TOILET. You had to sit on an angle or you would hit your head and shoulder on the rack when you stand up. It just went on and on. Back to the price. I checked my credit card and was charged $330.00 instead of $180. They are getting a call in the morning!!!

Disappointed We chose this hotel because we had stayed here with family a few years ago and were completely satisfied with it. Our recent stay was very different. We had reserved a room with a king bed. A few days before arriving, I called to find out what the Covid 19 protocol was at the hotel. I was told each room was left vacant for 2-3 days before the next guest was put in that room. On arrival, we were told guests were just checking out of the room with the king bed and it would be cleaned immediately, or we could check into a room with 2 queens that had been vacant for a couple of days. That is the room we chose because we were not comfortable staying in a room that others had just checked out of. That evening, a private party was going on directly beneath our room with very loud music. My husband called the desk after 9:00 to let them know it was disturbing us. He was told the party was wrapping up. At 10:00, I called again as it was still going on. The young man at the desk, again, said it was wrapping up. It took another 10-15 minutes for the music to finally stop. In the morning, there were no regular coffee packets in the room. (No coffee was being served in the lobby) When I went downstairs to ask, the attendant had to try and find a couple of packets for me. That evening on arriving back at the hotel, we asked for coffee packets before going to our room, so we would have them the next morning. We were told there were none available as the truck had not made a delivery. What hotel has no regular coffee for its guests -- two days in a row! We changed our travel plans and checked out a day early. This was not a place that cared enough about their guests.

Ants everywhere This hotel is not worth staying at. They have an ant problem and will not acknowledge it or do anything about it. Cannot believe I stayed here even with points. Stay away! Management gave standard boiler plate response which shows why the problem still exists.

Nice, clean hotel with large rooms I liked this hotel; they were friendly at the front desk, the breakfast was good, they had lots of parking and the room was a nice, large suite. The only thing that was an issue was that their Wi-Fi was really unreliable that evening. The lady at the desk reset it, but it was really slow on both my phone and laptop, and I had to restart the streaming Wi-Fi a couple of times. That was the only negative issue.