Grand Royal Hotel O'Hare - Chicago

Elk Grove Village, Illinois United States of America

Grand Royal Hotel O'Hare - Chicago
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Julie A
339 days ago
Ratings not accurate - Don't Stay Here! In brief, I stayed here for 5 days and couldn't wait for it to be over. Pros: Bed was soft Cons: Elevator smelled like permed hair chemicals/burnt rubber Power outage for 2hrs the first night that lasted in the early hours of the morning. Shower grout gross, tub looked like it was painted Bathroom door had water damage Exterior door at the back of the hotel had two doors, but inner door was able to be pulled open without card and was not secure Some pillows smelled of mold/mildew - wet dog Toilets were annoying to flush Huge gap under the door Towels also had musky mildew smell Room wasn’t clean, there were hairs left behind on sink/tubs The door for bathroom was very tight to toilet seat Hotel carpets were gross with stains all down the hall Ball of hair left in hallway outside a room most the days we were there Hotel is older than pictures show If you are sensitive to smells and prefer a hotel that actually is kept up, don't reserve here.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Grand Royal Hotel O'Hare - Chicago in Elk Grove Village, you'll be within a 10-minute drive of Allstate Arena and Woodfield Mall. This hotel is 7 mi (11.2 km) from Schaumburg Convention Center and 6.9 mi (11.1 km) from Donald E. Stephens Convention Center.

Rooms
Make yourself at home in one of the 160 individually furnished guestrooms, featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
At Grand Royal Hotel O'Hare - Chicago, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Business, Other Amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Julie A
|1 review
Ratings not accurate - Don't Stay Here! In brief, I stayed here for 5 days and couldn't wait for it to be over. Pros: Bed was soft Cons: Elevator smelled like permed hair chemicals/burnt rubber Power outage for 2hrs the first night that lasted in the early hours of the morning. Shower grout gross, tub looked like it was painted Bathroom door had water damage Exterior door at the back of the hotel had two doors, but inner door was able to be pulled open without card and was not secure Some pillows smelled of mold/mildew - wet dog Toilets were annoying to flush Huge gap under the door Towels also had musky mildew smell Room wasn’t clean, there were hairs left behind on sink/tubs The door for bathroom was very tight to toilet seat Hotel carpets were gross with stains all down the hall Ball of hair left in hallway outside a room most the days we were there Hotel is older than pictures show If you are sensitive to smells and prefer a hotel that actually is kept up, don't reserve here.
lindar920
|1 review
Don’t stay here Due to delayed flight, we were given airline voucher to this property. We had two rooms for our family. One room stank horribly and the other room had the heater on and was 86 degrees (note it is August and hot). We requested other rooms. The next set of rooms still stank but not as bad as the first and it was no longer a sauna but never truly cooled down. As it was 11 p.m. and we had come in from an international flight we accepted what we got. The floor was filthy, the property is dated to the point of floors being warped. This morning we wanted to use the keurig and there was a used K Cup in the selection. After taking showers the already not functioning air conditioner couldn’t keep up and it turned into a sauna from the cool shower humidity. We decided to move to lobby to be cooler until we would get the shuttle. Although better, still humid with old fan sitting on one of the tables. The tables were dirty from breakfast. This has been the worst experience I’ve had. It was worse than any old outdated Motel 6 and shouldn’t be part of the Holiday Inn chain. The only positive was the polite and accommodating desk clerk.
cynthia s
|1 review
Do not book with Traveluro They had no hot water, A/c wasn’t working, and found a literally bed bug on the bathroom floor ! Hotel agreed on refunding me my money but since it’s a third party I’ve called and made a lot of claims and they’ve done nothing but ghost me and won’t pick up my call anymore !
margaretdC4470US
|1 review
Large Puddle of URINE in the Stairwell This was the WORST Holiday Inn experience ever. There was no hot water, the room was dirty, only one floor had a functioning ice machine, the cold shower wouldn't drain, and the toilet ran all night. The lobby furniture looked like someone had fished it out of the dumpster. There was a large puddle of human urine on the 3rd floor landing in the stairwell that I almost walked through. I called the front desk at 8 pm to inform them of the urine puddle, as accidents happen. The puddle was STILL THERE at 4:30 am when we left. I pre-paid for the room, but they made an unauthorized additional charge two days after checkout. I called to speak to management, and I was hung up on twice. I called Holiday Inn's national number, and no one has resolved the issues, even though I was assured that someone would call within 48 hours.
Kevin M O
|1 review
Worst Hotel on Earth The common areas smell bad. They don’t have housekeeping. They charge fictional taxes to your credit card and won’t tell you what or why. This is the worst hotel I have ever stayed in. I stayed in some sleazy cheap hotels when I was young, but they compare to the Ritz with this dump.

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