Candlewood Suites Elkhart by IHG

Staying Somewhere Else Next Time Not a great place. Staff was not friendly. TV was difficult to operate. Elevator stopped working twice. Room was not cleaned during our stay. Signs posted everywhere to take your own trash outside to the dumpster. Lobby smelled like pot most days. Lots of other options nearby to stay that we would try before coming back here.

Canceled Reservation Without Informing Me - IHG Never Refunded Points I unexpectedly needed a room for 4 days while on a vacation trip when my wife became ill. I booked this property with points and cash. When we arrived at the hotel, I was told that the hotel computer had been synced with the IHG system and they were overbooked - they didn't have a room for me. The woman behind the front desk said she was just getting ready to call me. I asked for some help from this woman and the manager and was told there was nothing they could or would do. The same response when I asked for some compensation for the trouble they were putting me through. They were unkind and very unprofessional. One last thing, the manager or the front desk woman parked their range rover in the handicapped spot next to the front door - no placard or plates. Excellent compassion. On top of all of this, IHG has not refunded my points. They have put me on hold for up to 30 minutes at a time and the last call ended in the IHG rep hanging up on me. Not very professional at all, corporate or local.

A lot to like, but a lot not to. The kitchen supplies for 2 people but only 1 chair and a tiny desk to eat at. Has a full-sized fridge, dishwasher, 2-burner non-intuitive glass-top range, MW oven and garbage disposal. Pots and pans are supplied, in new condition. Room lighting is barely adequate. The hot water failed, so cold showers. DirecTV has local channels only, no news, weather or movies, but plenty of shopping networks. The room is cleaned once a week, not resupplied and you have to take out your own trash to the dumpster. The air conditioning works as long as the room sensor sees you moving around enough. You can set the temperature but not whether it's in cooling or heating mode. There is free use of clothes washers, but they were all broken. Parking is adequate but if you have an EV, there are no Level 2 chargers. If you need a Level 3, the closest is 33 miles away on the tollway, 2 miles away if you have a Tesla. No one drives fast in Elkhart because every traffic light is red. Recommended if you plan to be here more than 2 days: We brought a dish rack for drying dishes, a sharp knife, laser pyrometer, salad scraper, paper towels, garbage bags, better facial tissues, a food cover for the MW oven, a Blu-ray player with HDMI cable and option to play movies from thumb drives. If you don't plan to cook in your room, there's no sense in staying in a place like this. As for being "pet-friendly", they charge $25/day/animal, but the rooms are way too small for any. We considered bringing our 2 guinea pigs but not at those rates and, other than the floor, there would have been nowhere to place their cage. We wished we had brought a folding chair. There is a recliner in the room but it was uncomfortable and difficult to eat in. It's like eating in your car. This is supposed to be a "100% non-smoking facility." Our room smelled strongly of tobacco. No amount of Fabreze could cover it up.

Pretty Good We only stayed one night but if it were a longer stay I may have rated it higher as it had a full size fridge, a stove, and a dishwasher. We were in town to meet a breeder to pick up a puppy. We chose this hotel as it accepted pets. The room was clean and the bed was comfortable. The bathroom tub needed some work....Other than that it was pretty good.

Very Acceptable Stay This place is not exceptional, but nonetheless offered reasonable accommodation for being a budget suite company. Breakfast is not provided but they have a small shop with ample snacks and heatable items. The bed was very comfortable with good, comfortable linens. The bathroom was also ok, with nice quality towels. I would definitely come here again.