Comfort Suites Denver Tech Center

Poorly managed is an understatement. We had an accident here due to negligence on the part of the hotel in which my infant daughter was almost seriously injured and my back was injured, and the hotel is now choosing to ignore me. During our stay, I sat my infant daughter securely in her feeding chair on the desk in the room. When I sat on the desk chair I immediately fell backwards, hit my head on the couch (on a cushion luckily), my legs swung up and almost toppled the desk. I was stuck in an upside-down position with my head inches from the ground. I couldn’t move without knocking over the desk with my feet. My son had to rush over and help me back up into a normal position. When I inspected the chair, I found that it was missing the bolts that attached the seat to the base. The bolts were nowhere in sight, so this chair was like this for at least a previous stay. When we complained to the front desk, they stated that there is no manager in the evening and there is no maintenance available either, so the chair will have to stay in the room overnight and we were not even offered a change of rooms. When we went to speak to the manager in the morning, we were told that she would have to be contacted, and we’d have to wait for a response. We waited over an hour to hear back from Rhiannon, the manager. When we finally heard from Rhiannon, we were told there would have to be a report filed for the incident, but she agreed that she could at least refund us for the night we stayed. She told to us to wait for her to call back again with further details. I asked for her manager’s number. All she would give me is an email address to their corporate parent company, “Aligned Hotel Management”. I emailed the VP of Operations, Steven Reed, who informed me that an incident report would have to be made and it would be turned over to their insurance company. Nothing would be done now. We waited over two hours to hear back from Rhiannon, and finally the lady at the front desk, who was very nice, told us to not waste the rest of our vacation waiting for her, so we left. When we finally heard back from Rhiannon, she reneged on refunding us for the night we stayed and stated that the incident report will be filled out and I will receive a copy in my email. It has been over a month now, and I have received nothing. There has been no incident report given, no response from Aligned Hotel Management or their insurance company, and every time I try and call Rhiannon, there is no answer, and no attempt to reach me back. I have called Choice Hotels, who informed me that they would reach out and encourage this Comfort Suites to respond and rectify the situation, I still have not heard from anyone regarding this incident. This is a poorly managed hotel, it is dirty, there are drug abusers hanging out in the parking lot, the rooms are filthy, there is mold all over the bathroom, a child defecated in the hot tub so it was not in service when we were staying. The side doors weren’t working properly. Management appears to be non-existent at this hotel and apparently maintenance can only fix issues during the daytime, after your stay is complete.

Thank you. My dad had to stay here after a surgery for a whole month, and the staff were all very attentive to our needs. Christina in particular was very friendly and helpful, the Golden Malted waffles they provided for breakfast was really good, and the hotel has both a good price and proximity to plenty of other amenities.

False charge I stay at this specific location around 3 times a year and it’s always been for a reason. Sadly I cannot return due to the false charges to my card and it breaks my heart. The staff is typically so sweet and very accommodating. The GM or AGM however is not so much. I was charged a $250 smoking fee, I do not smoke. I wasn’t with anyone who smokes. They claimed the room smelled like smoke and hung up on me when I tried to get more information. What I will say is the ENTIRE hotel smelt of smoke. Not my room though. Of the many occasions I’ve stayed here I have NEVER encountered this issue. I know they just got bought out so maybe that had something to do with it, I don’t know. I’ve been going back and forth with my bank but will likely have to get an attorney. I am so sad because this was my favorite location. They have refused to answer emails and the GM refuses to talk to me over the phone. She said I was yelling at her and she doesn’t have to deal with this but I promise, l had every right to start yelling HOWEVER, I was not. I would not make a big deal of this whatsoever if I did smoke, I own up to my decisions/mistakes, but I did not and now I’m wondering how many other people they are scamming out of a false smoking fee. Please be weary.

GM FRANKIE so unprofessional and rude So disappointed in Frankie, the general manager, she was absolutely unprofessional in every way she was rude she was, unkind and I was truly hoping to stay here in the future with me and my family. I want to stay here many more times in the future the rooms were not clean. There is a stain on the couch and some stains on the sleeper sofa I am very disappointed the way Frankie yelled at me and my family treated treated me and my family, like we were nothing some of the staff were nice but I recommend you get a general manager who really cares about people and is a little more friendly. This was an absolute I’m disgusted the way she chose to treat us. I don’t wanna stay here anymore for future it’s amazing that one general manager can make you feel the way you do. She is the most unprofessional most disrespectful for me and my family are hard earned money to pay for these hotels for a vacation and she hast to treat us so poorly we got locked out of our room twice. It’s just very disturbing that Frankie can be that unkind and that unprofessional you guys need a new manager there.

This was the last straw. This place has gone so far downhill! Last time I stayed here I said "never again", and this time I mean it! Maintenance and cleanliness standards are definitely below what's to be expected from a Comfort Suites. And, we had the worst check-in experience in my life! We waited 25 minutes in front of an empty desk at 7:30 at night; called the phone number repeatedly; my husband even went into the back office thinking maybe the clerk had passed out and needed medical attention. Turns out that she was helping another client who needed assistance. While I understand that things like that happen, why were we left standing in the lobby for 25 minutes with no idea what was going on? We did speak with the manager the following morning and she was very professional and apologized for the trouble. I suggested that there should have been a note on the front counter with a phone number to reach the night clerk (who should have had a cell phone). The manager agreed and said that she was surprised that the night clerk hadn't done so. But, like I said, the combination of the check-in hassle and the lack of maintenance and cleaning has driven me away from this hotel.