Hampton Inn Ft Collins

Dog barking nightmare If you want to listen to dogs bark all night and all day then this is the place for you. The front desk help couldn’t even figure out how to change a payment method. We had to come back when another person was there. I guess the room was ok but we really had a hard time sleeping with the dogs barking. We called the front desk and they said they would look into it but it never stopped. If you are interested in talking with dogs instead of sleeping then this would be a five star.

GENERAL MANAGER NEEDS TO FIND NEW PROFESSION BAD! The room & amenities are wonderful. Alana, at the front desk is very sweet & helpful but managers Danielle Lowry (GM) & Darren Comfort (AGM) did not help. My flight landed at 12:20 AM in Denver. From there, I took a shuttle to Harmony Transportation Center (Fort Collins). I originally planned to land & go straight to the hotel (which is what my mother & I wanted/planned for). Mind you, she's been a Hilton member since 2006... but anyways, I booked this reservation over the phone with my mom using the reservation line & we used 80,000 of her points to book these 2 nights. I am coming from Dallas to celebrate my birthday & visit my brother at CSU. I called prior to make sure everything was okay with my check in. The reservation line did my reservation correctly. My booking was set for 6/29-7/1. I called the front desk (& I'm so mad at myself that I didn't get the representative's name) but spoke to a male & HE TOLD ME that I could NOT check in until 3 PM (called to make sure because that's what the app said) or 12 PM earliest... so with that being said, I stayed over night at my brother's dorm. Had I known I COULD check in, I wouldn't have done that. In addition, when I brought this to the managers attention, she said that's not true. She said she heard the representative I spoke with told me that I could check in at 2-3 AM (which is a bold faced lie). I called about 9:30-10:30 AM on 6/30 & was told I am already checked in (by who, I don't know) & my room is ready. Basically to sum it up, my mother & I reserved correctly but we were told from a staff member at this hotel, different/otherwise. The GM didn't acknowledge her staff's wrong doing & spoke with my mom on my cell phone (with no empathy & didn't even try to come up with a solution...) & basically said, figure it out. She just kept reiterating "like I said" & kept saying my check out time? She was not trying to help the situation AT ALL. Darren, at least was trying (I think?) I kept going down stairs (night of 30th) to ask him if he found anything out & he kept saying he is trying; nothing yet. Every staff member I spoke with acknowledged that this reservation was weird & was trying to help figure it out. As much as I appreciate the TRYING to help... there was nothing to figure out. A staff member at the hotel told me misinformation & the GM, Danielle... instead of acknowledging that & helping was disrespectful, rude to my mom (a long time member). Also, was told that it was considered a no call no show for the 1st night...? When I called many times? Why would I land at 1 AM to not go to my hotel??? We ended up just booking another night AT A DIFFERENT HILTON PROPERTY with another 33,000 points & paid the difference with Randy (a supervisor through the reservation line). We should not have had to do this at all but don't want to go sleep on my brother's small couch in his dorm on my birthday. I complained through corporate & I believe they're giving my mom her points back for one night (40,000). All is well but respectfully screw the management here. Being that I am in hospitality & have been in this industry since I was 15 (29 on 7/3), so 15 years... I am appalled at the actions of management & just not even TRYING to lift a finger to figure something out or try to help. Danielle, you need a new job honey.

DUMP OK. Usually, I'd just be dissatisfied and not come back, but this place deserves a review when there are so many other choices nearby. 1) Difficult to get to 2) Smells 3) Poo smear on the underside of the toilet seat. 4) Previous guests losing lotto tickets in the recliner 5) Lastly, the straw that broke the camels back...NO PEN OR NOTE PAD ANYWHERE. Did I take this to the front desk? No. This review wasted enough of my time. Lesson learned. Stay at the Marriott.

LOUD!!!! Everything was pretty good except this place was so loud we barely got any sleep. There was some interior noise but mostly road noise. They put us in a room in the end closest To a stop light on a 4 lane street and we might as well have been next to a racetrack. People were ripping and tearing in loud vehicles til 230 in the morning. I’d stay here again only if we got on the opposite end of the hotel

Home away from home. I stayed for 3 1/2 weeks while displaced from home. Wonderful experience. Every staff member was friendly and teamwork was evident. Great breakfast options. Clean yet not overly scented. Conveniently located near restaurants, grocery store and nice neighborhood for walks. Rooms were comfortable with a modern touch. Highly recommend.