Hilton Galveston Island Resort

Galveston, Texas United States of America

Hilton Galveston Island Resort
4
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P1495LQjustinh
260 days ago
Best Hotel/Resort on The Island Living in Houston my entire life, I have been to the island numerous times. I have stayed at “the best” hotels the island has to offer; The San Luis Resort, The Grand Galvez, and the Hilton (“The big 3”). Having said that, The Hilton has become my favorite of the three. The customer service is far better than that of the other two mentioned above. Peggy and Pam, here at The Hilton, made this stay unbelievable. I booked the Presidential Suite and arrive long before normal check-in time. However, Peggy and Pam made our early check-in possible and seamless. I recommend The Hilton Hotel in Galveston over The San Luis Resort and The Grand Galvez for meany reasons but especially due to the top tier customer service you will experience at this hotel.

Amenities

Pool - Outdoor
Spa
Center- Fitness
Internet - Wi-Fi - Free
Sauna
Restaurant

Property Location
With a stay at Hilton Galveston Island Resort in Galveston (Midtown), you'll be a 3-minute walk from Galveston Island Convention Center and 14 minutes by foot from Galveston Seawall. This beach resort is 2.8 mi (4.4 km) from Galveston Schlitterbahn Waterpark and 3.6 mi (5.8 km) from Port of Galveston.

Rooms
Make yourself at home in one of the 239 guestrooms featuring refrigerators and MP3 docking stations. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with satellite programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary newspapers, and housekeeping is provided daily.

Amenities
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and a sauna. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Satisfy your appetite for lunch or dinner at Palm Court, a restaurant which specializes in American cuisine, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this resort consist of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
P1495LQjustinh
|1 review
Best Hotel/Resort on The Island Living in Houston my entire life, I have been to the island numerous times. I have stayed at “the best” hotels the island has to offer; The San Luis Resort, The Grand Galvez, and the Hilton (“The big 3”). Having said that, The Hilton has become my favorite of the three. The customer service is far better than that of the other two mentioned above. Peggy and Pam, here at The Hilton, made this stay unbelievable. I booked the Presidential Suite and arrive long before normal check-in time. However, Peggy and Pam made our early check-in possible and seamless. I recommend The Hilton Hotel in Galveston over The San Luis Resort and The Grand Galvez for meany reasons but especially due to the top tier customer service you will experience at this hotel.
LaurieS468
|1 review
Great place Jamie was amazing! She was the valet for parking, a receptionist, took our luggage to our room and was happy doing all of these jobs! Friendly and helpful in every way! Nice hotel, great view and really great hospitality! Breakfast was good, waitress/hostess was also very nice! We will be back!
jbI5598CB
|1 review
Grreat Angie is the best ever she was attentive fast and courteous i will always come back if she is here the resort was well kept in the management was also on top of things. If anyone comes to the gulf coast, they should come here first because the service is next.
betsybC7819MC
|1 review
Excellent employee: Grayson Gifford. I want to give a special mention to concierge/bellhop employee Grayson Gifford. This endearing young man was so considerate, attentive, and helpful. He really stood out and went above and beyond when we two older ladies had issues with things like lockouts and room changes. Please give him some sort of commendation if you can.
320amirt
|1 review
Worst Hilton ever Worst Hilton we’ve ever stayed at.when we walked in the room, we noticed that the room smell like garbage, my wife said because we are to close to the water and the smell may be from the beach, around midnight, when I laid down on the bed, I noticed a huge part of the ceiling is molded and Immediately found out where the smell is coming from. (Picture attached) It was too late to change the room, next morning when we went to the front desk and nicely asked them to change our room, she was very rude instead of being sorry about it and said that we do not have any room cleaned and we have to wait 3 hours for them to clean up a room for us, we asked for a manager to see if they can expedite the cleaning so we can get the room quicker, but when he stepped out of his office, very unprofessionally without even try to solve the issue or have a conversation, he said if you don’t want to stay you can leave without even giving our points back. His name was S.J Shaw and Hilton must be ashamed having these kind of employees as a manager. I wanted to take a picture of his name tag to complain to Hilton, he covered his name tag (Picture Attached) and called for security on me.!!! Why do they have a name tag on if they want to cover it? We’ve already made a complaint to their head office and waiting for them to respond. By the way, that happened on my birthday which got ruined because of one useless individual. The general manager of that hotel also should be ashamed for giving this kind of service to the guests, me and my wife are both Hilton Diamond members for many years and this is how we got treated on my birthday.

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