Candlewood Suites Richmond North Glen Allen by IHG

Glen Allen, Virginia United States of America

Candlewood Suites Richmond North Glen Allen by IHG
4
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twin123185
2 years ago
Great Stay With Minor Complaint I would have given this property five stars however as a person with mobility issues I had issues with some aspects of the room. Check in was great. Extremely friendly desk clerk. My room was ready and it was very nice. The kitchen was well stocked and the ice maker started making ice quickly. The air conditioning worked great. The hotel is close to everything you need. A short drive to anything. The bed was nice and low so easy to get on. The recliner was a plus and comfy. However for my wife it was impossible to recline without my help as the chair was definitely made for a taller man. The bathroom was a good size HOWEVER, the toilet was way too low. The bars barely helped getting up! My biggest issue is the “mobility access” tub. Total lip service. There’s no cut out or way for a disabled or mobility challenged person to get in. Also no chair for a shower. Just because there are bars in the tub doesn’t make it accessible! Also the entryway to the bathroom has a “lip” that makes it virtually impossible to get a wheelchair or walker over it! Similar was the entrance to the room.

Amenities

Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
When you stay at Candlewood Suites Richmond North Glen Allen by IHG in Glen Allen, you'll be in a shopping district, within a 15-minute drive of Richmond Raceway and Broad Street. This hotel is 10.9 mi (17.5 km) from Virginia Commonwealth University and 13.9 mi (22.3 km) from Kings Dominion.

Rooms
Make yourself at home in one of the 84 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, and housekeeping is provided weekly.

Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.

Dining
Grab a bite from the snack bar/deli serving guests of Candlewood Suites Richmond North Glen Allen by IHG.

Business, Other Amenities
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
AnneMehesan
|1 review
Don’t stay here Keep driving.. stay at your own risk. Front desk clerk surly and rude. Called me crazy when I requested coffee for in room coffee pot. Room was dirty and smelled with undetermined bad odor. Door handle broken.. I was told no other rooms available yet in website.. showed plenty. This should not be an IHG property. Stay only if you have no other option.
T H
|1 review
A Dirty Unsanitary Hotel The room was dirty. They said they cleaned it, the floor wasn’t swept, stains in the closet on the wall that looked like blood spots. The mattress had stains and unfortunately I didn’t get a picture of the mattress. I immediately left out the room requesting a refund that they refused to give me because I canceled the same day. They said we’re trying to accommodate you and I told them I don’t want to stay here! The staff looked just like the look of the hotel…dirty!
Betty J
|1 review
Don't Even Think About Staying Here! The only positive thing I can say is that the front desk staff was pleasant and helpful. It all goes downhill from there. The property is in desperate need of renovation. The carpet in the public areas is stained and looks dirty. There was debris on the carpet the whole time we were there (3 days) so evidently it was never vacuumed. The chairs and loveseat in the room were stained as well. The carpet was also stained and worn. The tables and shelving in the room were dusty. There were 4 bags of kitchen-size trash bags full of trash that sat in the hallway outside one of the rooms for 2 days. The rate was reasonable, but do yourself a favor and spend a few extra bucks and stay somewhere else.
zodiac52
|1 review
Last Minute Reservation.. Pleasantly surprised as recent reviews were not great. The suite was very clean. Cons: My husband had to connect the cable on the TV(so it would work). It was disconnected Need more assistance and customer service training at the Front Desk.
twin123185
|1 review
Great Stay With Minor Complaint I would have given this property five stars however as a person with mobility issues I had issues with some aspects of the room. Check in was great. Extremely friendly desk clerk. My room was ready and it was very nice. The kitchen was well stocked and the ice maker started making ice quickly. The air conditioning worked great. The hotel is close to everything you need. A short drive to anything. The bed was nice and low so easy to get on. The recliner was a plus and comfy. However for my wife it was impossible to recline without my help as the chair was definitely made for a taller man. The bathroom was a good size HOWEVER, the toilet was way too low. The bars barely helped getting up! My biggest issue is the “mobility access” tub. Total lip service. There’s no cut out or way for a disabled or mobility challenged person to get in. Also no chair for a shower. Just because there are bars in the tub doesn’t make it accessible! Also the entryway to the bathroom has a “lip” that makes it virtually impossible to get a wheelchair or walker over it! Similar was the entrance to the room.

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