Staybridge Suites Chicago - Glenview, an IHG Hotel

Not good- bad customer service. First of all I want to say that I want to give 5 stars to the women who help at breakfast. I tipped them everyday I was there because they were doing a great job making sure everything was stocked up clean around the breakfast station. I definitely do not wanna give a 5 star reading to the Indian woman at the front because she was condescending and rude to me and my family. I had come down and waited to talk to her in line. A black man cut me in line, she saw, and she did not say anything about it. I told her that I wanted to get toothpaste, and she told me I had to wait even though I was in line to speak first. This man spoke rudely to my underage son, who is just a child. He picked up the phone and she told him to stop and put the customer who was in front, also told him to stop in a rude way to stop picking up the phone and calling the front desk. I was in complete shock, so I did not realize what was going on and why he was talking to my son in that manner. We buy even more so than the rude customer. The man in front of me I was appalled that the woman at the front desk was not being professional and did not say anything to that man, because I, as a mother, of course, was in shock. She needs to stick up for her patrons. That was at the hotel line. Now, I've booked four different rooms for our family members and we were there for multiple days and I had asked for only six little packets of toothpaste and she practically screamed in shock at how many that was. Even though we were there for multiple days and had multiple rooms. I only needed to get through that morning before I could go to the store to buy more toothpaste. The hotel rooms themselves are pretty good, because they have separate rooms and a full kitchen. But I will never stay here again because of that rude woman. She doesn't care about her customers OBVIOUSLY and screamed about needing "so much" toothpaste when we were 5 families staying here over the course of multiple days. Absolutely ridiculous.

Very nice! It was very nice and clean. The neighborhood was nice and the staff was helpful. The breakfast was good and the beds were comfortable. I really liked our rooms. They even helped use get a ride to the Amtrak which was very helpful. We had a very good stay.

Staybridge Suites in Glenview - Is a home away from home I have never been so honored to write a review. At Staybridge suites in Glenview the cohesiveness and friendliness of the staff spread to its residents. We meet and greet each other as if we have known each other for a lifetime. We join each other for an excellent breakfast, and we all hang out together in the social in the evenings. The food and drinks that are free of charge are excellent, and the ambiance is unbelievable. It all starts with a hardworking staff. There was a mishap with significant water damage. Employees worked diligently management and staff included, and within 2 hours, they cleaned up all the damage and the evening social went off as scheduled. And as always, the food was excellent. Customer service is most important. Staybridge suites in Glenview stand out as among the best. Management, front desk staff, cooks, housekeeping, shuttle driver, and maintenance all-inclusive, are pillars of excellence. This staff should be trainers for all Staybridge suites hotels. If you stayed here, you would want to stay nowhere else. Kudos to Staybridge Suites in Glenview, and to all the staff, Thank you. Delores P.

Good quiet stay at reasonable price I had a meeting down the road from the hotel, so this was the best option. Easy to get to in a quiet area. The front desk person was great and helpful. My large room was clean and in good shape. The 4th floor was quiet and appeared full. Breakfast area was clean and the same foods you would expect. Everyone was polite. I had no problems and would stay again.

Stay at your own risk!! I have never written an online review before but felt like this stay warranted one. We (my uncle, cousin, and I) arrived late on a Friday night (for a weekend stay) for a weekend stay to find our reservation was cancelled...instead of the 2 rooms we had reserved we were given 3 rooms on 3 different floors. 1st floor's room had a dog playing fetch above it, 2nd floor room's hallway smelled of pot & urine and the door had a large gap at the bottom, and 3rd floor's room, we discovered the next morning, had bed bugs. My cousin had bites all over. The hotel said we could use the free laundry to wash our clothes. Didn't bother to offer to wash these for us so we spent an hour and a half doing laundry Saturday night. They said they would try to find us a new room for that night. The new room had dried blood on the pillow and bed cover. Needless to say that room went unused. When we asked at check-out on Sunday if we would get our stay comped the front desk said they would ask the manager and get back to us. 2 weeks later and it's been crickets.