Hampton Inn Hampton-Newport News

10/10 recommend My family stayed here for a week on vacation and had an amazing experience! My daughter was really sick when we arrived and the front desk associate, Makaya checked in on her the next day to make sure she was feeling better. Every front desk associate was very kind and welcoming. Have to specifically give a shoutout to Makaya because she helped me and was very patient when I was having issues with my debit card to pay for my rooms. Highly recommend!

WORST HOTEL EXPERIENCE I'VE EVER HAD I have never been treated at a hotel the way I was just treated at the Hampton Inn Hampton-Newport News. The front desk worker, Makaya, was atrocious to work with. We arrived at 9pm after a long flight and checked in to our room only to find out that it was not the room that I had booked. Someone named Jaclyn had gone in and changed my room type without asking me or any notification. Ok, I can work with that. Just give us 2 rollaway beds and we will be good to go. Was told that is a fire hazard. Ok, no problem. Just give me a room with 2 beds. Not an option. Has everyone checked in? Makaya said they had. Everyone had checked in to every room at the hotel. Mind you, the parking lot was barely full. At 9pm. Well, Jacalyn changed my room, so change someone's room who hasn't checked in. Makaya wasn't doing that. Can I speak to a manager? No. Makaya is the only one here. Well, is my daughter supposed to sleep on the floor? Makaya said, well? WELL? I booked a room with a couch for a reason. Makaya wouldn't call a manager, wouldn't change my room, wouldn't give me a roll away bed, said she was the only one there and couldn't help other than to cancel my reservation and said I could just go find somewhere else to stay. She had an attitude the entire time and offered no solutions for YOUR HOTEL'S mistake. There is a huge basketball tourney in town and very few rooms are available. Makaya could not have cared less. She was rude the entire time. Tried to rush us off to get us out of her way. When I came back down to cancel the room with customer care on the phone, she helped someone else in front of me even after I asked her to hurry and cancel my room so I could use some of my points to book another room at a HIGHER RATE. I plan my summer out months in advance to lock in the best prices as we travel every week for basketball. I am currently in another hotel, paying more and staying further away from my venue and all of this had to be dealt with at 11pm at night. If I could give 0 stars, I would. And I am a Gold member. If Jaclyn was not giving me an upgrade, my room should never have been changed.

Friendly, comfort of home! The pillows weren’t the best, and the mattress was fair. But I have to admit my husband and I loved _ staying there. If it wasn’t for attending my mother’s funeral, it really would have been a lovely retreat! Friendly staff, happy customers and not just us either. Great selection for breakfast. Rooms were clean. Recommend highly!

Do not recommend The air conditioning was messed up and our room was 92 degrees. We called to ask for help. And the front desk was very rude along with the maintenance person. I called to see if we could switch rooms. And the person at the front desk was very sarcastic and rude.

Location is great! Great stay! Accommodations were exactly what was needed for our stay. Traffic heading to Norfolk was unexpected AND long due to construction, so plan accordingly if needing to go to that area. Otherwise, great hotel!