Quality Inn Henderson I-85

Poor Customer Service/Mold I booked this reservation to visit my fiancé's father who has been very sick(2 mini strokes & 2 heart attacks). I booked online with my choice privileges membership to accumulate points. When we checked in, the man canceled my reservation and put it under my fiancé because he physically paid for the room. When I noticed it the next morning, because we wanted to stay an additional night, the man told me I couldn't get my points. The manager called and said if someone else pays for the room it has to be put in their name. Mind you, my fiancé is present with me. The manager said it's their "hotel policy." This policy is NOT displayed and the disclaimer for this policy is NOT posted anywhere for guest to see either. My information was written on paper, which is a violation of privacy. Not once did the rep touch the computer. He then tells me to call customer support to get my points. I have been in the hospitality industry for 7 years and never had I heard nor seen such a ridiculous policy, made up by a property manager. The room 129 has mold in the bathroom and mold in the microwave & coffee machine. 2 old bars of soap in the top corners of the shower. The room is not up to standard, but we stayed because this is the closes we could find to our destination. This is poor business and customer service.

Gee... it was good. I didn't expect it to be looking at some reviews. I read the horrible reviews here when we looked online but my wife and I were traveling for the past few weeks with a small camper and ran into Memorial Day weekend and absolutely no walk-in campsites to be had anywhere. We decided a few days in a motel would be the best thing to do. Unfortunately all motel rooms were booked too. I looked online and found rooms here at Econo Lodge in Henderson. Probably vacancy because of the reviews. Sure enough, plenty of vacancy when we arrived. The area is fairly low income but we needed a room and we often like to stay in acceptable low cost motels. We ended up (and actually here on day 2 as I write this) on the back side on the second floor. The outside is nothing special so looking at it you might think the inside is the same. But the room Is actually very nice for a low cost economy chain. It looks recently remodeled, a comfortable king bed with two end tables, good tv and cable, and pretty spacious. Microwave, Fridge, round table with two chairs, desk, dresser, closet, luggage table, and a pretty comfortable arm chair. The bathroom is modern and newish with good hot water, and the whole place is very, very clean with no odors, mold etc like I read about here. Oh, and the AC works good (90+ degrees here right now. I'm from Maine, 90 degrees is just this side of hell for me). The owner is here with his family, isn't too talkative but polite and leaves us alone. We're here for three nights, two days. Asked the maid to leave us alone till we leave. No problem. A Burger King is a couple hundred feet away and lots of small inexpensive restaurants in the area. A food lion 1/2 mile up the road. We went to the lobby this morning for breakfast. Clean, nothing special on the menu but okay. Two cereals, milk, OJ, coffee, toast, small commercial muffins and breakfast bars, and a waffle maker with syrup. I know this sounds like a glowing review compared to the others here but actually it's one of the better low priced chain motel rooms I've stayed in, and over the years I've been in a few. But, I'm calling this one like I see it. For the price point the room is 5 stars... One star less for everything else. 'For the price point'. That's an important consideration. It's not an expensive room. Oh, the pool comments you see.... It's small and on the side end of the motel. It's empty and looks like it's just not used and hasn't been for awhile. I'm here to sleep anyway.

Run as fast as you can away from this hotel!!! 1st off I want to state that in my opinion this hotel is an embarrassment to the Choice Hotels name, our stay was nothing less than horrific! In all the years I’ve stayed in hotels I've never stayed in a hotel and been so rudely treated by housekeeping, and even moreso by an older gentleman at the front desk, and that is just the beginning! They will play games with the prices, talking to you about regular, deluxe, and then premium rooms. I was supposedly given a premium Room even though I paid for a Deluxe. The Premium Room didn't even match up to the lowest level of most Travelodges, which is the “lowest" economy level of this chain! Holes in the walls filled in poorly with plaster and big chips in the bathroom tub (among other things!)! The ice machine barely worked. In fact over the 3 days we were “stuck” there (they charged our card for all 3 days on the 1st morning we were there, so checking out early wasn't possible!) we were only able to get one full bucket of it over our entire stay! Next catastrophe of staying at this hotel… Traditionally when we're away on a family trip we get our breakfasts together and bring them back to the room to relax and enjoy while we watch TV shows. NOT at this hotel! Believe it or not, but they have a big sign saying breakfasts ARE NOT allowed to be brought back to rooms! In 35 plus years of staying in hotels I have never, ever once ever seen this posted in any hotel no matter how high or low the level of quality was, again, that is until this travesty of a hotel! Another point in regards to this chain that belonging with Choice Hotels… One of the perks of being a member of choice hotels is getting a newspaper comedy it online, or physically available to you. When I went for breakfast the 1st morning the older guy who had the terrible attitude throughout our stay in regards to getting the newspaper that was coming to me. His exact words were “we don't do that here!” and he literally walked away with me still standing there… My last comments will be about housekeeping… unbelievable when housekeeping knocks on your door for the 3rd time at 10:30 in the morning (when you ask them to come back at 11 because you'll be leaving for the day) and tells You that they need all your towels. That if they don't have your towels then and there you will have to keep the dirty towels till the next day. They do laundry at 10:30 and if you don't let them have the towels by then they won't give you any clean towels till the next day Last, but disgustingly least when I asked for a 1 hour later check out at noon (which is also promised by Choice Hotels!) I was informed by the same clerk with a terrible attitude that they “do not do late check outs here, and if I wanted the extra hour they would charge me $25 for it!!! They obviously showed me they don't care whatsoever what Choice Hotels standards are, theyll do just what they want, including treating guests like garbage!!! run, Run, RUN from any thoughts of ever staying at this hotel! ___

Online Reviews were accurate—clean roommate Due to messed up trip plans We had to find a room at the last minute. Searching online for moderately priced name brand hotels along I-85 brought up $160 rooms. All we needed was a clean bed. Called Hotels.Com and the man who answered helped us find a room at econo lodge. I was a little wary so I searched for reviews and found comments similar to “outside looks bad but rooms are clean.” A picture of the filter on the ice machine made us decide to bring our own ice and water. We found a fairly dirty looking hotel but the room was clean and the bed was very comfortable.

Clean room Room was clean. Very comfortable bed. Good nights sleep. Pool is however unusable. Staff pleasant and helpful. Needed utensils and they got me them. Recommend for overnight stay. Looks average from outside but was pleasantly surprised of room conditions.