Holiday Inn Express Horse Cave by IHG

Filthy carpet Horrible. Carpet was filthy. No staff. Was told if needed room cleaned would need to go to front desk and ask for it. Air filter in AC was also dirty. Thermostat on wall was taken off with backing still there and had to use old wall unit. For goodness sake. Take the “entire” old thermostat down, and rip the carpet out and tile floor, just for starters. Stayed here a lot last year for work. Won’t stay another night. New management is worse than the old. I was soo disappointed.

Do Not Stay Here - Missing Staff And Dirty Vents This is the first IHG hotel I have been told that there is a charge for early check in. I understand these are franchises, but still, this is a new turn. That said, there wasn't even a room available upon my arrival for an early check in with a fee added. That was fine, though the front desk person made it seem very clear to me she was very much so bothered by my presence in disturbance from whatever she was doing prior, which was not at the front desk. While breakfast service had ended, the tables, the floors, everything was a mess and sticky, so trying to find a clear space to address a need was not possible.--- When I returned to the hotel to check in, this person was kind, smiled, polite, and directed me to the guest room along with answering the questions I had. Thank you very much V.! --- While the room might have had some mold in the bathroom vent, one of the electrical outlets was a true hazard (the face plate wasn't secure and wires were exposed), and the floor was VERY dirty (brand new white socks out of the package were an odd olive/brown color after walking around, and not just by a little), the bed allowed for a steady sleep.--- Which leads to check out. No one was at the front desk with a sign stating the person wasn't there either. I called the hotel number directly, there wasn't a ring to the front (couldn't tell if the back office) and on the second call the 'voice mail' voice repeated my phone number twice then disconnected. After waiting around, saying 'is anyone there' and 'hello' a few times, I called the 800 IHG number. A few minutes into this call, a front desk person arose after hearing the sound of an alarm going off in the back office. She asked if I had been waiting for long, to which I replied yes, and, from my perspective, her not caring at all response of 'I'm sorry' then moving on to the next thing was a total disregard and lack of care. I needed a paper receipt, I want the hotel to know I checked out and not leave it to assumption. A dull, near monotone response without any empathy after multiple minutes of waiting. That was it.---- All and all, don't stay at this hotel. Not only is there a flip of a coin if you get hotel staffing that does or doesn't care, but this hotel seems to have its own policies and procedures. I regret staying in this hotel, and I have canceled upcoming IHG reservations because of it. This was a poor experience, please don't make the mistake that I did by staying here. There are other hotel options in the area, don't ruin a short or long trip by staying in a place that has made it clear they don't care about you.

Great Stay We stayed here while visiting Mammoth Cave for our anniversary. The whole place was very clean and everyone we dealt with was wonderful. They had a nice selection for the hot breakfast and kept it stocked up. This will definitely be the place we stay at when we come back.

Not accommodating and dirty I am honestly very disappointed with our stay at the Holiday Inn in Horse Cave Kentucky. I booked this hotel in January and called to see if we were able to get connecting rooms. They told us that they could not guarantee connecting rooms, but they would put us in rooms next to each other. They also told me to call back when it got closer to the date to see if the connecting rooms would be available. When we arrived at the hotel, I asked about the connecting rooms and they did not have any available. Then we get our cards and go up to our rooms, and the rooms are not next to each other like they had stated they would be. I then went back down to the front desk to ask about our rooms being closer to each other and they told me that the room assignments had already been made prior and they are sold out for the night. I was upset because my group was not able to stay next to each other, even though when I spoke to someone prior they said they would put us in rooms next to each other. Then on the 3rd day of our trip, I got a phone call from the hotel stating that they were trying to change one of our rooms to a totally different room not even near each other, but they couldn't because our stuff was still in the room. I had to call back 3 times until someone answered the phone. The lady at the front desk stated that someone put in a note for one of our rooms to be changed to a different room without even telling us. This stay was honestly more of a hassle than a relaxing one. One of our rooms was dirty with hair on the bathtub and what looked like a marker scribbled all over the tiles floor in the bathroom. This stay was not what I expected from a Holiday Inn and when I make requests two months in advance that I am promised will be honored, I expect them to be honored. I did not ask for anything extravagant, I simply asked for our rooms to be connecting or next to each other. Additionally, the level of cleanliness was not what I expect from a Holiday inn.

Theft by deception Website only says the hotel may charge for pets, no where was the $50 mentioned, had we seen it we wouldn't have picked this hotel. Upon our arrival the hotel assistant manager waived the $50 pet fee, since we stayed with them a year ago when they didn't have running water at the time of our stay. My husband thanked her and signed the paper and payed for the room. While we were waiting for the key, another manager came over, demanding that we pay the $50 pet fee, or we can't get our key. We were shocked and asked them to stick with the signed contract. Manager refused to work with us, so we asked her to refund our money. She refused to do so and when we insisted, she called the cops on us. The next day, after numerous phone calls to the company, manager sent a bs "sorry, hope you will stay with us again", never indicated that he was going to refund our money.