Comfort Suites Westchase Houston Energy Corridor

Big clean rooms One of the things a like the most is the bed was soft and the room was clean. It was very quiet and I was able to sleep very well. Front desk was very nice and my son enjoyed the pool. The hotel was close to the Galleria and a walking distance to Amazon, Target, Walmart and other big stores.

Disrepair & bad neighborhood We had a family group in 6 rooms. All rooms had disrepair. Our's in particular had holes in walls, missing baseboard, mold on several wall areas at floor level, toilet was molded under toilet seat rim, & worst of all.... numerous homeless people hanging out in parking lot. Sirens were going on all through the 6 days staying here. This place isn't worth the price. Pay a little extra & stay in a cleaner hotel in better neighborhood. Staff was very nice; but due to the location & disrepair, I would not recommend this establishment.

Don’t stay here, you’ll regret it. Where should I even start? This place is awful. The hallway has a questionable smell. The towels appeared to be dirty. I’d love to say they were just stained but stains still move with the fabric instead of remain stiff as a board as a few spots on one of the towels was. The tub had an odd bowing on the bottom which was covered with a mat or possibly a terrible patch job. There was plenty of rust in the tub as well. The sink faucet had spit marks and grime. Both the mechanism that reads the key card and the TV remote had drizzles of what looked like chocolate ice cream on them. The pullout sofa felt like it was 20 years old and padded with nothing but springs. The king sized bed had a comforter that was terribly ripped in multiple places. There continental breakfast was just as bad as the rest of the place. They have Jimmy Dean breakfast sandwiches BUT the microwave gave them an off putting taste. I’ve had these kinds of breakfast sandwiches before and they taste decent in my own microwave. They have bagels but no cream cheese. The safer options are Cheerios, Raisin Bran, and a few types of oatmeal. The ONLY positive thing about this place is the folks at the front desk and the fact that there is a security guard at night. I don’t believe he makes any rounds though. All in all we will not be staying here in the future and I would never recommend anyone else stay here as well.

Comfort and pleasant stay Hotel was very clean. Staff were excellent I would recommend this hotel to my family and friends. Management are doing a wonderful job. We have recommended to our friends and they were happy as well Will definitely stay here again

Vexatious Experience I have travelled across the globe for more than 25 years and none of the hotel management staff has been rude or rather been curt toward me. I had a reason to stay at this property to comply with a personal task. Well, one cannot expect much from this property, as it is a franchise and owned by a couple. I am displeased with the attitude of the owner who yelled and screamed at me for trivial reasons. I was innocent and did not know the protocol of the property. Filling my bottle with 2 glasses of orange juice at the breakfast counter was a disaster. I regret going to the breakfast counter. I have not been for my breakfast for 6 days during my one month stay. During my stay the following things transpired - Lights at the toilet went off, toilet flush broke down, as I was paying a lower fee for the hotel charges, the housekeeping did not replace bath towels for 3 consecutive days. The owner claimed that the charges I paid, it does not come with daily cleaning, which is understandable but one would expect basic courtesy. I am a little lost, as all the unpleasant experiences transpired towards the latter part of my stay when I was about to exit the property. I would caution travellers wanting to stay at this property for micromanagement owners, who keep an eye on every single detail. For those who are thick-skinned and would want to enjoy their sleep, this will be an ideal place.