Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Disappointing Stay Despite Helpful Staff — Needs Serious Maintenance and Housekeeping Improvements Date of stay: July 3–7, 2025 Trip type: Family trip Room type: King Standard Worklife We chose the Crowne Plaza Houston Med Ctr–Galleria Area for a family trip to visit friends and relatives, hoping for a reliable experience from a major brand. Unfortunately, while there were a few positives, our stay was ultimately frustrating and disappointing. Check-In & Service: The best part of our stay was the service from Kirstin Williams at the front desk. She was efficient, professional, and made it easy to extend our reservation. Her attentiveness stood out. Room & Amenities: The King room was spacious and came with a small cube fridge. Breakfast was included and served buffet-style. It was typical fare but hot and surprisingly good. On-site parking was easy and accessible. Cleanliness & Facilities: The bathroom was not clean upon arrival, and our room did not include a safe—something we expected from a hotel in this tier. One of the biggest frustrations was the elevator situation. With only four elevators servicing 18 floors, we waited over 15 minutes to get to the lobby from the 16th floor at check-out time. Plumbing & Water Issues: The worst part was on our final day, when brown water came out of all the taps in our room. Staff said they’d notify maintenance, but the response suggested this was a recurring problem. Also, during peak weekend occupancy, the toilet took more than 15 minutes to refill, and hot water took a long time to reach the shower. Value: While rates were reasonable, the quality and consistency fell well below expectations for a Crowne Plaza. The stay didn’t justify the price. Would I recommend this hotel? No. While the front desk service was commendable, the maintenance, cleanliness, and water quality issues made this a stay we would not repeat. There are better options nearby for similar rates.

CIGARETTE SMOKE coming in AC vent in room, no one cares. 1. CIGARETTES SMOKE COMING THROUGH A/C VENT IN ROOM. 2. ONE AND ONLY BORED FRONT DESK CLERK DOESNT CARE and NO MANAGER ON STAFF (for an 18 story hotel.) 3. SAYS “SOMEONE” WILL COME UP AND CHECK. No one ever does. 4. SAYS CAN CHANGE ROOM, but keeps delaying until we gave up. 5. NO SECURITY. ..OUTSIDE GLASS DOORS have sign “you must use your key card” but door lock is broken so always open. Someone needs to put the missing parking lot guard on a milk carton, cuz… he’s missing! 6. TOO MUCH TO LIST… SO ENTER THIS “HOTEL” at your own risk! We never will again!

A BIG FAT LIE - NOT RECOMMENDED I'd love to know why IHG brands allows this property to still wear their label. I used to stay there A LOT, but after Christmas 2022 when they didn't have ANY heat in the building I committed to no more. They have had signs up for 3-4 years now that they are under renovation. They must be doing that with only one party, and no materials or money to work with. Renovation is supposed to have a start and end, where the end is not infinity. Driving up on the building yields a sign that is half burned out, and it's just an indicator of what the guest is going to find inside. While they once were a full service hotel, only remnants of full services remain. There was no business center, the gift shop empty and boarded up, the garage elevators haven't worked since Jesus was in diapers, and the main elevators work now and then, but not on holidays, and there's no food on the menu in the restaurant. The staff made a big deal out of putting me in one of their recently renovated rooms. It's hard to feel like they have done anything for me when it's cold enough in there to hang meat. If I didn't have many memories of what once was, I might not feel like so much is gone. But, they still advertise they are a full service hotel, and they are…as long as you don't want to use any full services. The recent reports of people's cars being damaged, or broken into reveals the place is still heading for the ditch slowly. The franchisee clearly isn't spending anything caring for the property, and the IHG franchise quality police aren't doing anything to force them to fix it or take the brand off the building. I still associate IHG with Kemmons Wilson, and what I expect to get from a real Holiday Inn, and this place is just a fraction of that. They once gave away parking, but now they charge the customer $25/day so they can come back and find their car is broken into, and the garage elevators don't work, and have been that way for years. Any time I see a building allowed to rot this way leaves me wondering what ELSE they are not doing that's putting my safety at risk. It would surprise me none to learn the fire alarms aren't working, or that the boiler hasn't been inspected, as this is usually true when things the guest CAN see are so obviously being neglected. I'd like to stay there going forward as the location is perfect for my needs, but I just can't lay my money on the counter for such a deception. I sure wouldn't want to work for them, having to smile and pretend I'm representing a reputable property that is actually delivering what they are advertising. This place needs to be closed, and boarded up until a complete new interior is installed, or advertise it for what it is, which is certainly not full-service and barely adequate for a full-service hotel. The reviews written about this place this year alone reveal that the same problems that were present in 2022 are still there, and the only thing different is they are wanting even more money for less services. I would consider them again if they would return the quality to what Crown Plaza, or Holiday Inn is supposed to be. They sure aren't there yet.

Disappointed in parking facilities and charges. The parking garage elevator was not working and were not told when we checked in. No valet parking. The entrance in the parking lot smelled very moldy. Our room was very updated and very clean but we did not have a top sheet in bed but it was comfortable. A/C worked well. We stayed 2 nights but were charged 3 days for parking. The 3rd day we had to pay to raise the bar to exit. $25 per day…so $75. Add this to your hotel bill.

Parking is not secure Do not stay at this hotel. Several car were broken into on 1/12/25. An of course the Hotel will not take an responsibility. You had a security guard who obviously was not making his rounds and was probably watching Tic Tok videos while on the clock. This was suppose to be a secure parking garage with scan in access only. Inside job perhaps? Spend the extra $$ and stay somewhere with peace of mind. $2000 worth of damage done to vehicle for only a minimal take. Bitter ending to an otherwise great weekend.