Holiday Inn Houston S - Nrg Area - Medical Center by IHG

BEWARE, Management is a joke and they will lose/cancel your reservation with no notice What was supposed to be a very exciting weekend to enjoy a concert at very nearby NRG stadium (Which is why we booked in the first place) turned into a nightmare very quickly. After arriving around the posted check in time (Along with what seemed to be at least 25 others) and waiting in the long line to check in (at least 20 minutes from when we entered the line to when we reached the front) is when everything took an immediate turn as when prompted for the name on the reservation, the employee at the front desk looked perplexed and then proceeded to ask if it was under another name... (mind you, we DID receive a welcome email 48 hours PRIOR to check in, indicating all was well on the hotels end and they were prepared for our arrival) After indicating he could NOT find our reservation he went off to "Talk to his manger" in the back (Not a good look when the line for check in is 20+ deep and the "Manager" is hiding in the back not helping the other employees in what looked to be a stressful situation) He then returned with an explanation of "Your Reservation was Cancelled"... We then asked how that is the case? We were provided with not much explanation or concrete evidence to back up what was being told to us about how it got cancelled at the 24 hour mark prior to check in... From there absolutely no resolve was offered to us for what appeared to be a total fault of the hotel itself! We had to then ask about any availability... (Mind you it was a sold out concert so there was no chance they would have any room for us since when they cancelled ours last minute they resold it immediately to someone else!!) From there no other options for lodging for the night and the next night (It was supposed to be a 2 night stay) were offered to us. We were left with no where to go and no resolve and left scrambling to find a place to sleep nearby with a sold out 2 night concert going on... It was utterly embarrassing on the hotels part to not have a solid policy to provide us for what felt like a total fault on their end for the cancellation, not much of an apology at all, and no resolve for us leaving us to walk out and have to find new accommodations. BEWARE when making a reservation here that they will cancel you with no real reason and no resolve so you better hope there are extra rooms available when you check in!!!

Fantastic place, amazing employees My stay at the Holiday Inn was exceptional, thanks to the outstanding service provided by Britney and Christiana. From the moment I arrived, they greeted me warmly and ensured every aspect of my stay was perfect. Both Britney and Christiana’s efficiency during check-in and dedication to my comfort throughout made me feel valued as a guest. The hotel itself was fantastic, with spacious rooms and great amenities. I highly recommend the Holiday Inn for a welcoming and comfortable stay!

Great location for events at NRG stadium We booked a night at this hotel because we were attending a concert at NRG Stadium. The hotel itself is pretty basic but the location can't be beat. It's a 7 minute walk through a parking lot to NRG. That makes it worthwhile. Customer service was very good at the front desk and cafe. Bed was comfy. Would stay here again if attending an event at NRG.

POOR CUSTOMER SERVICE Chose this holiday inn due to its convenient location in relation to the MD Anderson cancer center. I decided to book a reservation back in December and had a great stay, so due to ongoing cancer treatments I had to book another stay. A few days prior to my trip I had a family emergency so I cancelled my reservation, I was then charged $390.26 for cancelling after I was told SEVERAL TIMES when booking there was NO FEE WHATSOEVER FOR CANCELLING! I have been trying for weeks to get a refund and have left countless voicemails and no one will return my calls. I even contacted cooperate (IHG guest relations) who confirmed a refund was necessary in this situation and someone from the holiday inn NRG location will call me within 48 hours, big surprise no one has contacted me. At this point it feels like they’re trying to make it such an inconvenience to get my money back that I’ll just give up. So dissatisfied with how this situation has progressed. Thank you for me making me take all this time out of my days to try and fight for what is owed to me. I beat two types of cancer. I am not about to let a lousy corporation get the best of me. All I wanted was a refund. Since you made this such a headache for me, I’ll return to favor. XOXO

Houston Livestock Show & Rodeo We stay here every year during Houston Livestock Show and Rodeo. It is adjacent to the NRG property so you can walk out the back door and head to the stadium, NRG Center, NRG Arena, carnival, etc. Manager Britney Nicole and her staff are very hospitable and attentive to anything you need during your stay. The rooms are always clean and comfortable. If you’re going to anything at the NRG complex this is your place to stay!!