The worst customer service ever!!!!!! I have been always a customer of this location and I do all business trips from Dubai to here but no more!! ”Jimmy” the manager he has no customer experience at all! I checked in this time for vacation for 5 nights and they said due to COVID we won't refresh your room until the 4th morning, I was disappointed but I understood the fact behind it, anyways I get in the room there were only two big towels nothing else! I don't really know who they want us to use the same two big towels for 4 days?! I requested from the lobby the second day to send us extra towels and they ignored me and the third day I called and spoke to ”Jimmy” the manager and he was so rude and disrespectful and very unprofessional because keep yelling at me and cutting me off before finishing my sentence and kept repeating the same thing by saying he will try his best to get me the towels but no guarantee, then from nowhere, he said you can go and talk to the corporate If you are not satisfied with me?!!! I mean what manager are you for not taking care of your guest and immediately directed me to corporate?! I’m 100% of phones are recorded and I hope someone will listen to it! However, he said if the towels don't get to your room today then tomorrow will do! I waited on my 4th day for the towels and no one came and it’s after 1 pm I had to call customer care and spoke to “Sam” and explained to him what happened and he called the front desk in the same time and spoke to a manager lower than “Jimmy” and she argued with the CC agent for not having the power to do it then she used her walkie-talkie to page housekeeper to room send a couple of towels to our room!!!! I mean the worst of the worst!!!!!! I can not believe how silly the request was and how big a deal they made it and no action was taken to take care of their customer!! I will never come back and they have never been like this before! very!

personal staff was friendly, clean environment, knowledgable staff, friendly and quick check in. location was great, accessible to many areas. didn't order service because of the covid-19 situation. i will definitely come back

Claiming to be something it's not This hotel says 4 star, I've stayed at better 2 star hotels, its awful. Really dirty, the outside is very ugly. The shower was rusted, trash on the floor, the bed was old and springy, everything just looks grimy. People were smoking weed and the hallways smell like it, a man was selling food plates in the parking lot and someone almost hit my car in the parking lot and yelled at me. I never use the derogatory word "ghetto" ...but? I cant wait to leave.

Pandemic Couple retreat. Chose this as it was reasonably priced and a Wyndham hotel. Not a good decision. No coffee, no grab and good, noisy neighbors and no coffee packages at front desk except decaf. Is this due to the quarantine? Maybe. But it was never mentioned at checkin.

Wyndham West corridor Avoid it, The people there on weekends were section-8 types. I expected the clientele to be of higher class. It was not. To fill rooms in off times they sell the rooms for 50.00 per night and consequently you feel as though you are in very low income housing.