Embassy Suites by Hilton Baltimore Hunt Valley

Car wheels jacked!!! BEWARE! Your car wheels might be jacked. We stayed two nights to celebrate a wedding and on the second night all four wheels were stolen (see pic). (The wheels even had locking nuts). Great wedding gift. And when the cops arrived, they said "yeah, we know this place and their security cameras don't work". Stay away or at least take your junk heap car, if you go there.

Great stay! Our stay was great! The room was very clean. With any hotel, there are touch ups that need maintaining, but I didn't see many. The elevators, as someone else mentioned, were a but frustrating as they didn't all work and the buttons didn't light up as they should, but with our stay being during a slower time, and with us being on a leisurely trip, it didn't bother us. The breakfast area was so clean and the omelet station was great. The staff was super friendly which for me, means a lot. Cleanliness is number one for me even if the hotel needs some maintenance. Interaction with staff is 2nd. Great stay, thank you!

No pool available We’re her now for a couple of days vacation! Planned on avoiding the heat by enjoying the pool for much of the day! Don’t bother coming unless you only want to use the pool after 5:00 pm on weekends.. clearly not for families! The write-ups on line under the hotel and on Booking.com never mentioned this.. will be giving up Booking.com and Embassy Suites from now on.

Worst stay at a Hilton property ever! Worst Embassy Suites stay ever! Let's start at the beginning. Four elevators with only three working. Not only were the slow but 90% of the buttons never light up so you have no idea what to expect. The door latch to the room was so difficult to open! Facilities supposedly looked at it once but it never got better. I had to swipe my card, lift the handle up and body slam the door for it to open. There was a water leak onto the floor at the base of the toilet that resulted in a constant puddle. Asked for it to be fixed twice but it still leaks. My stay was 3 weeks long for business and I only used housekeeping three times....each time worse than the one before. They sometimes took the trash, but not always. This last time they took all the dirty linens and replaced NONE of them! No towels, no cloths, no bath mat. When I called to tell the front desk about this, I was told that they would be brought up immediately. Two hours later....no towels. I had so many bugs (earwigs) every where in the room, including the bed. I asked for those to be treated two separate times yet the pests continued. Second to last night at 4 am, fire detector started chirping every two minutes because it needed a new battery! The only thing that I can praise is the bar staff at the happy hour. They were the only people who actually cared about me as a customer. I don't care if this is the hotel my corporate uses, next time I am in town, I will definitely be staying somewhere else even if it means a longer commute. Absolutely not willing to consider giving this place a second chance based on all of the issues and the lack of way they were addressed.

Nice rooms, substandard maintenance. I've been staying at this hotel occasionally for six months now, for work travel. While the rooms are nice - the suite arrangement is great - the maintenance in the hotel is shoddy. One elevator has never worked; the last time I was there a second was out of order; and the two remaining are unreliable - they stop at random floors and skip the ones selected. On top of that, the inspections for the elevators are expired! I have a consistent problem with the room doors not opening when the keys unlock the doors. This last visit, multiple people in our group - myself included - noted that the thermostats in their rooms were non-functional. To add insult to injury, the hotel charges twelve dollars a night for the "privilege" of parking in their lot. I will be exploring other options for my business travel to Hunt Valley.