The staff during the day is very nasty no customers service everything you ask him is no does not work with clients I th The room stink of urine don’t know if it’s from them allowing dogs in the room I was so uncomfortable. Management would not allow me to change rooms the walls are dirty the curtains are dirty housekeeping doesn’t clean throughout just collecting the towel. The breakfast room was dirty no hot water I had the room was shut down at 630 in the morning it’s not recommended to go to this hotel

NEVER AGAIN! The hotel is very dirty. Check-in was difficult with a person who couldn't speak English. Was almost bitten by a dog whose owner was coming out of the lobby elevator. Reserved two rooms with a king-sized bed and received two double beds in each room. Sat down on the bed and almost sank to the floor. Every person we ran into during our stay had complaints and was demanding to talk to a manager...rooms with no air conditioning, filthy floors, and key cards that didn't work. The person at the counter acted like he couldn't understand. Will never stay at a quality inn again! This is not thr first time we have had issues.

Worthwhile stay Check-in was easy as I reserved the room prior to getting there on of of those discount websites. The room had a king bed with four pillows and coffee in the room. There was also an Iron and board along with good cable and WiFi. The bed was comfortable and the HVAC worked well. The shower and restroom were very good. They had a small continental breakfast selection along with biscuits and gravy and waffles. Not a bad stay for the money as it also got me outta the Charlotte morning traffic as I was 25 miles north of town, heading north.

Not great. I stayed here over Thanksgiving and picked this place because it offered smoking rooms. The room was very small with just enough space for a bed. No chair to sit in other than the office type chair against the small desk. The location was convenient and extremely loud. It is right beside an interstate. Also, the other guests are loud. I'm pretty sure there was a wrestling match going on in the neighboring rooms at 3 in the morning with loud bangs, doors slamming shut and people banging on doors. I'm not sure what was going on, but I didn't feel very good about it. Also, the drink machine had been completely vandalized. Somebody used significant force to rip out the dollar bill validator and the coin slots. I'm surprised somebody could do that kind of damage without being noticed by other guests and management, especially since there is a camera pointing in that direction. So the long and short of it is that we didn't get anything resembling a good nights rest and didn't feel entirely safe. We checked out the next morning even though we had reserved two nights. Interestingly I received a receipt showing my check out time as being a full day after I checked out so I was charged for two nights when I only stayed one night. I sent an email to management explaining the situation but received no response. The room was reasonably clean and the shower did have good water pressure. The bedframe had metal pieces sticking out from the side of the box spring by a couple inches which is dangerous and did cause a minor injury to my wife. Nobody expects jagged metal pieces to be sticking out from the bottom of the bed.

Filthy and unprepared The mirror was filthy we had not even half a roll of toilet paper with no extra rolls in our room. The back of the store stated you can have a rollaway bed for $10 but I was told the weren’t available. Which wouldn’t have been a problem if they had the rooms we reserved over a month ago causing us to have to try to fit more people than possible in our rooms.