Homewood Suites by Hilton Huntsville-Village of Providence

Older Property This is an older property and the maintenance has kept it up ok. The Providence area has grown a lot and they keep building new commercial and residential properties in the area. The parking lot is shared with other businesses. So it can get crowded. Since it is in a commercial district, you can find shopping/dining opportunities nearby. If you have an oversized vehicle or a trailer, you probably don't want to stay here.

Sunny Alabama Great location, clean hotel, friendly staff and nice daily breakfast. The Wednesday evening social was a treat as they provided soup, salad and light snacks. I did not give this hotel 5-stars because of the “worn” carpet. It should be replaced soonest. However, I enjoyed my stay and would go back again. Special thank you to Marcia and Leah (hotel staff) for making me feel at home.

Horrible service, if you can even get any! I travel often for work, I have been working in Huntsville for 2 years now off and on for the US Army. I have stayed at many hotels in the area and this was by far the worst one yet! My group of 7 all experienced some sort of nightmare with this hotel, mostly from the desk staff who don't care if you have clean sheets or towels so long as you don't interrupt them on their phone! The very 1st night there, I was sent to a room and someone was being very intimate inside when I walked in! She screamed, He screamed, I screamed, and i apologized as i ran out. The older woman at the desk was confused, she said i was supposed to be in that room, but she finally understood and gave me another room. We stayed for 6 weeks and worked 12-hour days straight through. Because we work so much we like to have clean sheets at least once a week and fresh towels every 3-4 days. I didn't think this was a lot to ask for but apparently, it was way too much. On every occasion when they came to clean my room but 1, they literally just picked up my dirty bedding that I took completely off the bed and put in a ball on the floor Hint Hint! and put it all back on the bed dirty! Yes, you read that correctly, they put my dirty bedding back on the bed rather than change it! I know because I mark my sheets in the corners. After all, I travel so often and I know how sneaky places can be! After the 1st time you would think with a complaint they would correct it, but no, they did it again and again, finally on the 4th week I physically carried my dirty sheets down to the front desk where the woman sat on her phone, and nodded to the other woman who asked if I was the guy who marked his sheets and went and got me new bedding. The other one, sat there ignoring me like I was bothering her and when the 2nd one brought my new sheets to me, she handed them over and said "Take this stuff back with you, I got nowhere to put this" and she pointed to the carts in the lobby. I walked to the elevator and threw them on the floor outside it and went up and changed my bedding. I asked for a manager the next day, there was none available but the maintenance guy was nice and offered help, not that he could do much for me. Then I came home that night and they had actually gone into my room despite the tag on the door and changed my sheets! When I went down the next day to inquire as to why knowing i just changed them, they would go into my room, the same woman who ignored me on her phone stood there and argued that i asked for my bed to be changed, she lied through her teeth and i told her this was her problem, she was too =busy on her phone and didn't pay attention! Then she said "I work the desk, I don't clean, I said you don't work the desk either! You just pointed to someone else to help me. i asked for a manager again, but no manager was available. I called the Diamond line and launched a formal complaint and still, I never heard from Hotel management. On the 5th week, I carried my bedding down to the laundry and dumped it in the bin myself figuring they would have to relace my bedding, they did finally replace it but I will forever wonder, when I got there, did I sleep on the last guy's bedding? There's no way to know for sure, but their history and neglect tells me probably! Did they really change my bedding this time or just swap someone elses??? To top it off they royally screwed up the credit cards and double charged some of us while also charging someone, not of the group's Amex card for half the stay. Maybe the people who were origially in my room, I'm sure they will hear fro them. Also, I had no WIFI because it kept telling me I wasn't a guest so on the 3rd day after I complained repeatedly they gave me a promotional code which I had to oput in every single day to get Wifi! None of my group will ever stay here again, I would sooner camp outside in a tent! I did speak to a Josh at one point very briefly, he was an assistant manager, he was not very helpful, just a lot of apologies and head shaking and he did finally straighten out the credit cards but after all, he had to, the government looks poorly on fraud! I wish I had Photo's!

Consider someplace else. Terrible stay with minimal sleep. Our 1-night stay started poorly when we were assigned what was most likely the worst located room in the hotel ... safety and noise related. I immediately complained and the desk clerk (begrudgingly) assigned us another room. It was in a better location but still ended up being a nightmare later that night. We hardly slept at all because the room was right above a street that was used as a shortcut by city traffic by noisy and fast cars. Not only that, but the AC/heater unit was EXTREMELY noisy and would come on about every 10 minutes; there was no way to turn it off or adjust it. I had hoped to use the advertised business center so didn't take my computer along but then there wasn't one (even though advertised in multiple places); I lost significant time planned for work. Finally, the breakfast had decent food but it wasn't refreshed appropriately; e.g. by 8:00 a.m. the pan for the scrambled ' eggs' was all crudded over and whenever new eggs were brought out, the attendant just put new eggs over top the old ones -- was gross. I sent the hotel manager an e-mail about my concerns but never received a response.

Long Term Stay at Homewood of Providence I've had a room at Homewood Suites starting January 2 thru Thanksgiving of 2023. Kerry at the front desk does a wonderful job helping with any questions or requests. She is customer service minded. Val is a great manager always helping to tackle any concerns and follow up. Being there for such a long time has allowed me to value a quiet hotel. I've never heard my neighbors or been woke up by noise. Room service has improved significantly. In the beginning of the year and through the summer, it was challenging to get bed linens changed on a weekly basis, but it is now more routine. I will stay again if I return to Huntsville for work or pleasure.