Hilton Garden Inn Independence

Independence, Missouri United States of America

Hilton Garden Inn Independence
3.5
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Availability
Brandi W
341 days ago
Nice hotel, good area Booked a room over the phone for a concert, as the first hotel we booked didn’t work out. Lady on the phone said the rate would be $307/night and we could pay cash upon arrival. Gave them my card number to hold the room until we arrived (15 minutes away from the hotel). Upon arrival, we check in the attendant at the front desk (Ben) said we could not pay cash and the rate plus fees/tax was $507 and did not include breakfast, they wanted to charge us an additional $14/person for breakfast. I then explained that the lady on the phone told me we could pay cash not even 15 minutes before that and the rate was $200 less on the phone. We decided to stay as this was our last resort and it was in a good area, felt safe and 10 minutes from Arrowhead. Room was clean and beds were comfortable. Elevator is VERY slow! You would be better off taking the stairs instead of waiting 10 minutes for the elevator. At check out, we returned our room keys and told the attendant on duty we were disappointed that we were told one thing by an employee and then another upon arrival by another.

Amenities

Pool - Indoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Hilton Garden Inn Independence in Independence, you'll be within a 15-minute drive of Kauffman Stadium and GEHA Field at Arrowhead Stadium. This hotel is 17.7 mi (28.4 km) from Worlds of Fun and 14.8 mi (23.9 km) from Kansas City Zoo.

Rooms
Make yourself at home in one of the 200 guestrooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with cable programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Amenities
Enjoy a range of recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Dining
Enjoy American cuisine at Hereford House Steakhouse, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Brandi W
|1 review
Nice hotel, good area Booked a room over the phone for a concert, as the first hotel we booked didn’t work out. Lady on the phone said the rate would be $307/night and we could pay cash upon arrival. Gave them my card number to hold the room until we arrived (15 minutes away from the hotel). Upon arrival, we check in the attendant at the front desk (Ben) said we could not pay cash and the rate plus fees/tax was $507 and did not include breakfast, they wanted to charge us an additional $14/person for breakfast. I then explained that the lady on the phone told me we could pay cash not even 15 minutes before that and the rate was $200 less on the phone. We decided to stay as this was our last resort and it was in a good area, felt safe and 10 minutes from Arrowhead. Room was clean and beds were comfortable. Elevator is VERY slow! You would be better off taking the stairs instead of waiting 10 minutes for the elevator. At check out, we returned our room keys and told the attendant on duty we were disappointed that we were told one thing by an employee and then another upon arrival by another.
Matijs3930
|1 review
renovation needed!! The hotel needs a thorough renovation; it is very outdated. Hygiene is also not that great. There is no real shower, just a bathtub (which is poorly positioned) with a tiny showerhead. There is a lot of noise from the nearby highway. The rooms are musty (with little ventilation). There is no central light in the room (only bedside lamps). In short, I won’t be going back."
Ohiotravels9373
|1 review
Awful hotel, especially for a Hilton. Trust the previous reviews. This hotel is simply not good enough to put "Hilton" on their hotel. I have been a Hilton Diamond Member for 15 plus years because Hilton brands and the Hilton Garden Inn almost always deliver an above adequate experience. I never read the reviews when booking because I trust the name, but that was a mistake this time. The elevator is STILL broke and has been for over a year as the front desk worker confirmed. The responses from the owner on Trip Advisor says a remodel is coming in 2024, but so far zero signs of any work being done. The elevator not working for a year plus is simply the owner's complete lack of care for their hotel. The one working elevator lines were outrageous. Often by the time it got to you it was already full. You will have to wait forever or take the stairs. The carpet in the room was disgusting and stain covered. The room and the halls all smelled musty from the old mildew ridden carpet. The breakfast staff was slow and not all that friendly mainly because they were understaffed and overworked. This hotel is a prime example of a owner who simply does not care about their guest. I don't know how Hilton continues to allow it to run and embarrass the Hilton Garden Inn name.
Claire B
|1 review
Would not recommend Would not recommend this place. Elevator was broken so only one worked. Air in room was off so hot when we first checked in. Toilet barely worked. Only one staff member so of you called the front desk you had to wait till someone else came to bring items up.
Departure50182155278
|1 review
Staff with no Integrity It is a terrible thing not to have employees with impeccable integrity. Unfortunately I left behind several clothing items in a drawer on my recent stay. Hilton has a standard operating procedure for left behind items. Those procedures were not followed. If they had been I would be able to have my items shipped to me. The management states that nothing was turned in. One of two things occurred, the staff through the items away or took them home. Either way, procedures were not followed.

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