Quality Suites Irving-Las Colinas

DO NOT STAY The sheets looked dirty and had stains like it had not been changed. The curtains were ripped. The bed is an old ripped mattress. There was a decent-sized toe nail in the bathroom floor. I asked for a new room, but was told they were booked. Asked for a refund, but they could not. I asked for new sheets, but honestly don’t feel comfortable sleeping on the bed.

I love the staff here!! I stay here pretty often when I’m working in Dallas and because of the people that run this location, it keeps me coming back! Hollie works front desk and she’s ALWAYS more than happy to help or answer questions if I have any, which is usually pretty frequent. Jay with house keeping is always friendly and happy to accommodate anything needed in my rooms as well. Overall, the hospitality at this location is above and beyond. I would definitely recommend to anyone coming to stay in this area!

I Would give this Hotel Zero Stars If I Could I don't think this place should even be operating in my opinion! Parking lot is small, when you step out it smells so bad like a dump area. The entrance is below nice standards. Walking into the lobby first impression, we had a few bags to we grabbed the wheeled cart and those things barely made it they are so old and wobbly, for what they charge customers, they should have no problem buying two new ones. the inside looks OLD and rundown. We waited a good 5 min to get checked in no one was at the front desk. When The Customer service representative got there he was absolutely not presentable at all, he lacked presence with cleanliness which set the tone for what to expect once we got to our room. When we got to our room on the 2nd floor, our keys didn't work so we had to come back down and wait to get another room and those keys sometimes worked and sometimes didn't it was such a hassle. The entire hotel is just rundown. We checked the bathroom and there were hairs from another customer still in the tub...disgusting! We had a dinner to get so we just washed it off ourselves. We were only there for two nights! No mites, THANK GOD, but the beds were uncomfortable to sleep on, OLD beds! An employee had her kids with her cleaning rooms so we decided not to get our room clean because we didn't want multiple people in our room. Another employee was so disrespectful making inappropriate comments when id pass by. When we checked out the customer service lady was unkind and also not presentable as well. The place was just disappointing!! If you want a good and decent experience from the moment you park to the moment you leave, this place is not it. Do yourself a favor and spend the extra $40 and go somewhere that is actually nice!

They overbooked our reservation!!!! Stay away please!!! It was our worst nightmare!!!! They overbooked our reservation. On a night before a Dallas game it was nearly impossible to find another hotel. We needed up having to pay double for another hotel mind you our kids had to sleep in the floor they had no sofa bed like I had reserved with this hotel !!!!! The front desk didn’t do anything at all other than to say he was sorry didn’t have any rooms !!! Supposedly he called his supervisor but they said the same thing!!! I demanded my money back he said I needed to go thru my third party( hopper ) mind you I have a 6 month old out in the cold finding a new room !!!! never staying and comfort inn ever again!!! What a terrible experience

Front Desk Front desk was awesome they checked me in fast and was very kind the new lady gave my daughter a candy bag and that ment a lot to us her name was Shawnta if you going for business or personal book with them…