Crowne Plaza Hotel Jacksonville Airport/I-95N by IHG

Better elsewhere Nothing redeemable about the visit. Stayed one night. Hotel room was dated, bed was terrible (hard and somehow felt like it was built from cardboard), and room bathroom was cramped and dark. Appears they remodeled the restaurant and entrance area, but did not repair the broarder hotel. It was raining today and they have dozens of buckets all over to catch the dripping water from the roof. Buffet breakfast was $17 and it sucked hard. Everything tasted below average.. for example, the pancakes were hard as a rock. Pay a few more dollars and stay elsewhere.

Awesome! Loved our stay at this Crown Plaza. The customer service was awesome. We were upgraded at check-in. I know I can't count on that sort of thing, but it sure is a treat to get it when available. Amenities were excellent. Comfy bed and room. Food service was better than average for a free hotel breakfast. Can't wait to stay here again. I'm making my reservation now.

Good food GREAT service at proper 1822 The bar staff on July 30th was awesome as always. Kyah and Carolyn are fast, fun to talk to and very efficient with their time when serving any customer. The food is good and the drinks are great. I would recommend stopping by even if it is just for a night cap. Cheers

Real review READ FIRST! We stayed here for all of about 1 hour. We picked this hotel because it was ranked #1 on trip advisor and as a long time traveler I am fully confused. Booked the hotel online prior to arrival only to find out their website doesn’t actually book direct, it’s through Expedia and the only true way to book direct is to use the IGH app which wasn’t clear. Expedia charges above the normal rate and has awful fees associated with it. ISSUE 1. If I go a hotels website direct, I fully expect to book direct and if I’m not a disclosure must be made that I’m booking with a 3rd party site. This felt like a total scam. Issue 2. Checked in with a service dog to my suite and was told sorry no pets allowed in a suite. She’s not a pet she was clearly working and marked a service dog. She goes in back to speak with a manger after I explained a service dog is the equivalent to a wheelchair. You can’t say you can’t stay in a room because of it. She came back to say she would allow it. Take the elevator to the room and see very very sketchy guests. Appeared to be people Living there not actual hotel guests. Just sitting on the floors and hanging out like I’ve never seen in a hotel. No AC in hallways or elevator and the smell of sweat, body odor, urine on the floor of the elevator and weed. Disgusting. Get up to our floor and the hallway windows outside of the elevator are broken and blacked out with tint and tape. Get into the room and it is the most beat up room I’ve ever been in. Warped wood on the tables, very outdated but semi clean. Shower had mold all over but the smell of musty mold made my allergies and asthma go crazy to the point I needed to leave for fresh air outside. Back down the elevator into the hallway where there was a line at a tiny microwave.. again felt like people living there. With a full restaurant open for service why are people making microwave dinners in a hotel?! Go outside to see tons of people smoking and hanging out, barefoot. People screaming and I realized it just didn’t feel safe. Went to the front desk and explained about my asthma and allergies and needed to canceled. She again went in the back to the manger who approved it and she attempted to cancel but then told me we booked though Expedia and I’d have to call them. After showing her my email and the website, she explained the website is through Expedia and I needed to book through the app to book direct. Thankfully Expedia was able to easily cancel it with a phone call but we lost out on all the fees that they charge since those are non refundable. Awful hotel, awful booking and I don’t really understand why it has any good reviews other than paying people to leave them.

A great visit with great service! Our whole experience was a positive one. Especially our breakfast each morning. Dasha was our waitress/hostess and she was incredible. She was kind, helpful and so pleasant. The food was very good, and Dasha made it even better! I would definitely stay here again.