Nice People All the Staff, Customer service and (Team Lead Seteria Winggard) are outstanding the people who work at the front desk are very friendly and more than accommodating in a timely manner. They come to work ready to assist and improve. Thats all you can ask for. Thanks

Worst hotel staff member ever Hotels, please remember that the right staff makes a world of difference. I can overlook quite a few problems with a hotel if the staff are friendly and welcoming. I don't usually write reviews, but this was by far the worst experience I've ever had at any hotel. It was just one person behind the desk, but it only takes one person sometimes to ruin a whole stay. The guy that checked me in around 6pm on Aug 28 was super nice and helpful. I wish I could remember his name to acknowledge his great attitude. Unfortunately, the lady working behind the desk four days later on Aug 31 in the afternoon was the rudest hotel staff member I've ever spoken with. Her name tag said something like Rochelle. We took our towels down to the front desk to ask for new ones. One of the towels was dirty from where I had cleaned up some water that had spilt on the floor. The lady at the front desk said, very rudely, that the towel is stained and that we would have to pay for it. We were all a little surprised by this as we've never been told by a hotel staff member anywhere that we would have to pay for a dirty towel. And how she knew it was "stained" and not just dirty, I have no Idea. Not to mention that whatever "stained" the towel came from their floor, not the spilt water. And the tone she used was so rude. I think no one should be spoken to like that. But especially not guests at your hotel. I imagine that Extended Stay expects it's staff to meet a certain standard of courtesy and hospitality when conversing with their guests. Whatever that standard is, she was not meeting it. Anyway, I said ok, we'll pay for it. Then she said that the hotel doesn't just buy one towel at the hotel. They buy them in a pack. So we would have to pay for a pack of towels. Fifty dollars for one dirty towel. She started saying that we could try to wash it ourselves and see if it cleans up. Otherwise, we would have to pay fifty dollars. I tossed the towel on the desk and said just bill me whatever you have to. Then she said that I threw the towel at her and that she was going to check me out of the hotel right now. As she started checking us out, she said she was going to put a DNR on me. I guess that means something like "Do Not Receive" for guest that are so bad that they don't want any of their hotels to take them. I figured whatever. At this point, I wasn't planning to stay at another extended Stay anyway. So, we went up to our room and packed our stuff and took it to the car. As I walked by the desk taking stuff to the car, she yelled "Are you ready to pay, sir!" Then she said she recognized me and that I had been kicked out of another Extended stay once before. Since I've never stayed at an Extended Stay before and never been kicked out of a hotel before, I said I think you've got the wrong person and kept walking to my car. I came back to the desk and she began to tell me that I had been kicked out before and showed me a little "DNR" note on her little Ipad thing. I said I've never stayed at an Extended Stay before. She said well, you've got a DNR note. Then she showed me a picture of my ID and said "that's you, isn't it?" Of course it was me since the guy who checked me in had made a copy of my ID. I just said whatever. I think she was trying to cover herself for checking me out of the hotel because of a dirty towel. But that kind of seems like defamation of character and maybe even grounds for a lawsuit. Then she said that she wasn't even going to charge me for the towel, the very thing that started the whole argument. AHHH! I said fine and left. It goes without saying that she didn't give me a refund for the 5 nights left in my stay, but I'll do everything I can to get my money back. What a terrible experience over a dirty towel!

Awesome Customer service was outstanding the people who work at the front desk are very friendly and more than accommodating. Even when we came back from work at 5:00 in the morning if there was anything we needed they were there for us I would definitely stay there again.

DON’T STAY HERE!!! this place needs to be condemned. i stayed here for 6 hours, and it should have been 0. this place was dirty, dusty, crusty, rusty, bloody, moldy, absolutely disgraceful. there was a pube in the shower, stains on the bed. the tv was weirdly located and a safety hazard. i’m going to point out how up stairs was possibly have a meth lab party ALL NIGHT until about 7:30 to which we left. the prostitution and drug deals was going on all night. unfortunately, we couldn’t go anywhere else for that night, our small car would’ve have been a safer and affordable option. i advise to order door dash if you want food don’t eat here, it’s hazardous. DON’T STAY HERE

Amazing staff! When it was time to handle our check in this morning, the manager Roshelle and the assistant Seteria went above and beyond. We were having trouble getting our end of things together but instead of making us feel like we were an inconvenience they started taking any the best way to help us get the most of our money. To be in the position we were in and have those 2 women make sure to make us still feel like valued customers was a priceless experience. We are so grateful to be here!