Fairfield Inn & Suites by Marriott West Kelowna

Phenomenal family suite experience We stayed in the family suite. It had one room with two queen beds, and a bathroom and another room with one king bed and a bathroom The breakfast had waffles, eggs, sausage, oatmeal, cereal, bagels, toast, banana, bread, and rice, crispy squares, we all thoroughly loved our breakfast. The pool was so much fun. The slide is super fast, and they even have a little splash area with two small, very fast slides, and a nice hot tub.

Not returning Answer your phones. Service has went downhill since Chase moved out of managing. Internet was shotty as usual, and air conditioning doesn't work in rooms. New Reno looks ok but they clearly cut corners to do a cheap upgrade.

Do not advertise as pet friendly! I received a message to complete a pre arrival check in which I did and at the end of this check in it advised me to drop by at the front desk to get the keys. We arrived past 3PM local time and there was only 1 front desk staff and there were 5 people in front of me checking in. It was a hot day in Kelowna at 31C and my family with my dog were waiting outside the hotel as the lobby was already full. My family said a lady approached them and that we will not be allowed at the hotel because our dog hasn’t calmed down. My husband directed this person to me and she asked me if it was my dog outside and that we wouldn't be allowed at the hotel because the dog hasn’t calmed down and it’s been awhile. I didn’t argue and I just said we drove for 6hours and now she is “kind of” kicking us. This lady said if they hear any complaints we will have to look for another place to stay. 1) I booked and prepaid this property as it advertised that it is a pet friendly hotel. On your website it even advertised that “ Upon arrival, you’ll be asked to register your pet, and in return, you'll receive a special gift bag complete with treats, waste bags and a guide to the local dog parks.” But none was given. This lady in particular could have asked my family outside waiting in the heat if they want to come inside and if the dog needs some water. No complaint was made, the dog next door to us barked more than my dog. 2) What is the point of a pre arrival checkin if I still have to wait in line?!?

Best Western is the Best Staff were very friendly. As a diamond member I was offered a room upgrade. The room was clean and very comfortable. Check out was easy and the breakfast area was clean and organized. The food quality was very good

The splash park was great. Just wished we were able to enjoy it longer. This is the second time we went. We came back to go to the splash park. It was a little hard to go to it becuase there was alot of other kids there and was to loud for my son but he had a blast. The breakfast I wish had little more options like hashbrown patties for my son but other then that it was an amazing stay like always.