Red Lion Hotel Kennewick Columbia Center

Old, tired place. Not a get away at all No where does it state there are stairs everywhere and no elevators at all. We had to down grade to not have stairs. No shade at pool area. No umbrellas. I got in pool to top of knees and got a itchy rash. Eating at restuarant took forever and no air conditioning. Rooms were bad. Old, shabbing. Couldnt see out slider was so shot. The only lock on it was 2 sticks. Cant believe the shape this hotel is in.

LEANNE WAS THE ABSOLUTE WORST FRONT DESK AGENT I HAVE EVER CAME ACROSS. JUST PLAIN AWFUL. In all my years of traveling I have never came across such an unpleasant front desk agent. Leanne was absolutely awful. I checked in Tuesday July 11th and ended up booking another reservation for Friday the 12th. I got to bed really late and didn't wake up until noon Friday. Leanne called me at 12:30 to remind me to stop at the desk to check into my new reservation, I asked her to give me a few minutes. She then said "check out was 11 am you've had more than a few minutes".. I explained to her that I just needed to use the bathroom and brush my teeth then i'll be there. I made it to the desk by 12:40 (10 minutes later) and was immediately greeted with animosity. She then informed me that I needed to move rooms because I was in a Double which was sold out and I had booked a King bed - which was fine, I had no problem moving. She proceeded to tell me I had to get all my things out of the room before she could check me into my new room - which was also fine. What I wasn't ok with was how she was talking to me, I asked her to not speak to me like a child and she responded "then don't act like one". This left me speechless. I reminded her that I have done nothing to her for her to treat and speak to me that way. If I hadn't already prepaid for the room I would have left and found another hotel... I went to my room to gather my belongings and went back to the front desk. Mitchell (who helped me the day before) had just clocked in and was settling into work. I let him know that I didn't care how long he took, and that I'd rather wait for him to assist me so that I could get treated with some human decency. Mitchell proceeded to check me in no issues, he even had a friendly conversation with me. I recently managed a Luxury Hotel in Downtown Seattle and have 6 years in Hospitality, so I understand what it takes to make a good front desk agent - Leanne doesn't hold a single good quality in my eyes. It costs $0 dollars to be a decent person and I'm not sure if she was having a bad day or this is her attitude everyday - if it is I strongly believe that she is not fit for a customer service role. Anyways, thank you Mitchell for providing stellar service and treating me with respect. Regards, Angelina

Avoid this place We booked a room for over $200 and were shocked at how run down our room was. There was mold under the sink, a dent/broken bit on the bathroom door, water damage in corners of bathroom floor, visible wear on furniture, and a stain on the chair. To find an outlet to charge phones we had to dig in the crack by the bed for a power strip. In addition the bottom floor appears to be under renovation and had a mildewed aroma. The heater was also very loud. To add insult to injury, the front desk person stated they could not offer a discount as we booked through a third party. She did not seem concerned and offered no help.

Nasty blood stains in our ROOM!!!! We had a really horrible experience staying at Red Loin. First off there was blood stains through the carpet in our room... really gross!!! They had a hockey team a couple doors down from us to keep us up all night!! A pipe a busted during a winter storm and they had huge fans on 24/7 to dry it all out which were so loud, you could hear the fans over the tv!!! The whole hotel smelt so bad from the water leak. It was just plan nasty!! My complaint is I wish they would of told us about the leak and the fans!!! I know stuff happens, a heads up would of been nice!! The hockey team complaint just a heads up again would of been nice!! We would of stayed somewhere else if they would of told or had them move us!! The blood stains is on the hotel cleaning staff. That's just plan lazy and nasty!!! No one wants to be around that nastiness!!!! Do better Red Lion!!! I added pictures of the blood stains!!!!!!

Home away from home Staff is very professional and friendly. Always been greeted with a smile! Rooms are clean and bed was very comfortable. Room stocked with microwave and refrigerator. On site restaurant and lounge served excellent hamburgers and chicken wings at a very reasonable price. Really didn't need to leave the hotel for meals.