Candlewood Suites Killeen - Fort Cavazos Area by IHG

Terrible Terrible front desk service . Charged , even tho was told since we called back in 2 hours would not be . “management” is a joke and rude , blamed it on new employee , but still , I am convinced they could have not sent that charge thru on a Sunday no less , no offer of credit either , No call from General Manager, No rtn email . VERY UNFRIENDLY To our Military , hotel is next to base, supposedly they appreciate military, no they don’t , STAY AT ANOTHER HOTEL .

Smoking facility The part on the amenities where it stays this is a non smoking facility might as well be taken off. I booked a long stay and had to end it abruptly because my room had a strong smell of Marijuana that was leaking through the vents on to my room. The smell was overwhelming and was not going away, when talking with the front desk they only gave me a bottle of fabreze to take care of it. There was absolutely no effort done to find out who was smoking in the room. Not only did I had to leave abruptly in the middle of the night but the staff acted like everything was fine. This was a huge inconvenience and I will never stay at this facility ever. Do not stay in this hotell!!

Nightmares Don't Always Happen While You Sleep Upon check-in, a co-worker asked for the wi-fi code. We were told, "Sorry, the wi-fi is out." We figured wi-fi would be working the following day. We did not, in fact, have wi-fi during our entire 14-day stay. Other guests said, the wi-fi was shut down week before we arrived. The G.M. said, the cable provider needed a part to get the service back. But, a long-term guest told me a standoff between the old owner and new owner, resulted in the bill going unpaid, and service was cut off. Regardless, not one guest had wi-fi service despite a promise on the Candlewood's webpage, of complimentary, "premium" wi-fi for all guests. Further aggravating many guests was another issue--television. 30 minutes before the start of the NCAA Championship game, my television picture went permanently black, save for am error message. I picked up my phone to call the front desk to complain, except, my room phone didn't work either, and didn't work for the duration of my stay. My television, by the way, remained out for EIGHT straight days! Most days, we returned to the hotel after a 12-hour day at work, wondering if we would have water or electricity. The G.M. continued to blow us off, so obviously, the hotel management didn't really care about our concerns. IHG apparently doesn't care about their guests either, as IHG's advice was to reach out to the never-available manager, or to the frazzled front-desk staff, who couldn't fix any of the issues. Of course, maybe I'm just too picky.

Location was misrepresented and cable tv in my room had no signal I specifically asked if this was the Candlewood Suites on Ft Hood Post and was told it was. Well it is not in fact 15 minutes from where my grandson barracks. After a long day I was looking forward to watching a couple of my Friday night shows. Well my cable in my room did not have a signal and apparently that has been an issue for over a month now. I asked for another room but they were sold out .

Great staff, under maintained Front desk staff, cleaning staff, maintenance staff EXCELLENT!!!! But hotel definitely is in dire need of repairs. Our tv didn't work, maintenance installed a new box, our ice maker didn't work, staff went next door and brought us ice, 5:30 am as soon as I started toast ( it never browned) the smoke detector went off...after about 15 minutes, I still couldn't get it to stop, (no smoke or smell was in the room), I was sooooo worried it was going to wake the other guests, I called the front desk, he asked did it have a button, I twisted the cover off and the alarm stopped, front desk guy said to leave it off and maintenance would fix it the next day....no one showed, but I was able to cook worry free. Left two days early.