Club Wyndham Cypress Palms

Trip to Cypress Palms I had an excellent time considering I was not near the water. Both the rooms and the staff were great.

Great Location, friendly and clean We have stayed at this location for over 10 x during the past 15 years. Convenient to golf, restaurants and Disney. The staff is always friendly and the grounds maintained. It doesn’t have all the bells and whistles of other resorts for kids, but that’s what we like about it. It’s quiet, convenient and great for a guys golf escape.

Mediocre stay at Club Wyndham Cypress Palms My recent stay at the Cypress Palms was mediocre overall, with both positive and concerning aspects that potential guests should be aware of. **Security Concerns:** During our stay, we noticed transients sitting on the steps leading down to the pool area from our hotel floor on multiple occasions. We reported this to hotel staff, but they seemed indifferent to our concerns. While they mentioned they would have security check the area, no action appeared to be taken as these individuals continued to occupy the space throughout our visit. **Check-in Experience:** Upon arrival, the lobby was filled with an overwhelmingly strong artificial floral air freshener that immediately gave me a headache. The scent was so overpowering that it made the initial check-in process uncomfortable. However, I must note that the check-in staff themselves were genuinely nice and helpful. **Room Quality:** The hotel room itself was pleasant and met our basic needs - it checked off all the standard boxes you'd expect. However, the televisions were noticeably outdated and could benefit from being upgraded to more modern units. **Location:** The hotel's location was definitely a highlight. Being able to walk to nearby restaurants and shops was extremely convenient, especially since we didn't have a vehicle during our stay. The walkability factor was a real plus. **Amenities Issues:** Unfortunately, we encountered problems with the pool area. The pool gate was malfunctioning, and our key cards wouldn't work to access it, which was frustrating when trying to use the facilities. **Final Thoughts:** While I wouldn't mind staying at the Cypress Palms again in a pinch if other options weren't available, it certainly wouldn't be my first choice for future visits. The combination of security concerns, maintenance issues, and the overwhelming lobby scent detracted from what could have been a more pleasant experience.

BUYER BEWARE - ACCOUNTABILITY NEEDED The unit was comfortable and clean. We were talked into yet another sales presentation that we were assured was giving us important information about a "missed opportunity." After an unfortunate experience at a Wyndham property (Grand Palms) in Myrtle Beach the month before, we were assured they just wanted to make everything right. We listened, considered the information we were given about being able to offset the cost of buying in with the multitudes of programs as truthful, and were assured that they would "take care of us." The problem started the next morning when we stopped in the lobby to pick up the additional information we were told would be there. It was supposed to help us navigate the system we'd bought into and set us up in the right programs. We were told we could rent out our points out before first payment which was not accurate, as our points come in July and the first payment is due in June. I did not receive the information we were promised before I left and they still have not mailed it to us. When we arrived home from the trip, my husband started looking through the information we were given and none of the programs that were hyped turned out to be what was assured. As soon as we realized there was an issue, we contacted Wyndham and asked them to make it right. We made a $56K + decision based in trust and good faith on the information we were given and just received a letter from Sonya that they were not going to honor our request to cancel because it was "passed the 10 day cancellation limit." We have done what we can for what we had control over in a more than timely manner. Wyndham's delays and misinformation are not something we can accept accountability for. That is on them. Until then, we are making people aware of their business practices to protect others from harm.

A Fantastic Stay with Exceptional Service from Sandra! I had such a wonderful stay at Club Wyndham Cypress Palms! The resort was clean, welcoming, and had great amenities for all ages. One of the highlights of my visit was the exceptional service from Sandra, who worked at both the towel station and the mini golf area. She was incredibly friendly, kind, and went out of her way to make everyone feel welcome. Her positive energy and warm attitude truly made a difference in our experience. It’s staff members like Sandra that make a vacation feel extra special. I’d definitely recommend this resort to anyone looking for a relaxing and enjoyable getaway!