Hilton Garden Inn Kitchener/Cambridge

Cambridge, Ontario Canada

Hilton Garden Inn Kitchener/Cambridge
4
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Johnston2023Toronto
1 year ago
Clean, Convenient, Good Service This hotel was just what we needed. Easy checkin using Honors app. Friendly receptionist helped us get room keys although mobile checkin was available. Room was very clean and spacious. Stayed on the first floor did not hear any other guests. We were travelling out of Waterloo airport early in the morning and this was well located. The wake up call was on time. There is also a plethora of restaurants closeby. Good service and clean.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Cambridge, Hilton Garden Inn Kitchener/Cambridge is in the business district, within a 5-minute drive of Cineplex Cinemas Cambridge and Cambridge Ice Centre. This hotel is 11.4 mi (18.3 km) from African Lion Safari and 14.7 mi (23.6 km) from University of Waterloo.

Rooms
Make yourself at home in one of the 122 guestrooms featuring refrigerators and microwaves. 47-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.

Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a fireplace in the lobby.

Dining
Satisfy your appetite for dinner at the hotel's restaurant, Garden Grille Restaurant, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Cambridge? This hotel has 1400 square feet (130 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Sinisa S
|1 review
Hidden/Extra Charges I literally spent years at Hilton Hotels in so many different places but I have never experienced what I experienced at this hotel. Upon my arrival I was presented with extra charges that were not shown on my invoice which I got after making reservation online. Unfortunately even this was not the end of hidden charges. The trend continued throughout my stay there. Advice to anyone going to stay there....watch out for hidden/extra charges.
Go08190069474
|1 review
Check your reservation because this hotel will just change it to suit their needs. Booked as a group. Check-in clerk was not welcoming. Curtly asked last name and D/L and CC. Handed me room keys. I had to ask about my HH account, if there was breakfast, where the elevators were. Basic stuff. Got to room, not what I reserved. This hotel refused to fix it and kept saying the group travel booked it, nothing they could do. Refused to change room, refused points. My reservation clearly states 2 beds but they wouldn’t make it right. At this point they already charged the entire 3 nights and refused to credit. I told the rude check-in clerk to stop talking because she was just plain rude. The manager hmmd and hawwd but wouldn’t do anything. Very disappointing Hilton. I’m a seasoned traveler so this isn’t my first goat rodeo. @Hilton - you’ll want to look into this location and do some basic training.
Johnston2023Toronto
|1 review
Clean, Convenient, Good Service This hotel was just what we needed. Easy checkin using Honors app. Friendly receptionist helped us get room keys although mobile checkin was available. Room was very clean and spacious. Stayed on the first floor did not hear any other guests. We were travelling out of Waterloo airport early in the morning and this was well located. The wake up call was on time. There is also a plethora of restaurants closeby. Good service and clean.
ChosenFrozen
|1 review
Great hotel but not on hockey tournament weekends! I have stayed at this hotel many times and have always found the staff to be excellent. The rooms, while a but dated are very comfortable. The one downside, and it is a big one, is staying at this hotel on a weekend day in the winter. The hotel is base camp for a lot of minor hockey tournaments. This past weekend was no exception. The real problem is the parents. The seem to check in and let the kids run wild. Hockey in the hallways, kids playing laser tag and using the 2 elevators to play between floors and loud! Between shrieking kids and slamming doors it was crazy. At times it was so loud I could not hear the football game on my TV! Kids slamming each other into my door and when I opened it to leave someone had crushed cookies into the carpet in front of the door. The hotel needs to have a code of conduct for parents to supervise their kids and more importantly they need to communicate it and enforce it. I would rate this hotel highly Sunday to Thursday but drop to a 2 star on weekends.
Culture42842166808
|1 review
Horrible. Negative 5 star review Cleanliness was horrendous with blood stains on sheets and towels. Staff was extremely rude when concerns brought up. Housekeeping ensured us housekeeping staff would not miss these details!! Pool railing loose, husband fell over when exiting pool. When concerns brought up to a thirds staff I was told she didn’t like my face when I replied that I didn’t like Her attitude she told me to leave the hotel.

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