Holiday Inn Express & Suites Lake Forest by IHG

My return visit stay Extraordinary service! Room was very spacious, clean, and had the amenities needed. Their morning Breakfast was delicious. The staff at the hotel very helpful, not just on check-in and checkout, but my entire stay. Also, greeted with friendly and kindness every-time I was approached by a staff members. Great location. Highly, Highly recommend this gem of a hotel to everyone, especially, the General Manger (Todd) who, frankly has the best staff in the business. Simply the very best in Class. Thank you, Todd, and count on my many future returns!

Fantastic! "Excellent hotel. Superior service! The room was very spacious, clean, and had the amenities we needed. Their morning Breakfast was delicious. The staff at the hotel were very helpful, not just on checking and checkout, but for our entire stay. Also, greeted with friendly and kind hello every time I was approached by a staff members. The location is great. I would recommend to everyone, especially, Todd the General Manger who, frankly has the best staff in the business. Simply the very best in Class. Thank you, Todd, we will definitely be returning"

Terrible manager and customer relations My reservation was 43764207, it was canceled by a manager. He did call me twice but I was in a meeting I couldn't answer and I got an cancelation email about my reservation at 810pm I called the hotel back around 9pm and asked them the reason, I found out that the hotel tried to charge on my old credit card account. I did update my new credit card account 2 days ago, and he didn't use it. I called customer relations 3 times, talked to 3 reps, 2 reps hung up and only 1 called back but she was useless, she didn't care about my stays because most hotels around lake forest California were full and others were higher than what I booked, I requested her to help me the price. She said she was a highest to make decisions, she couldn't help customer especially me, she only supported the hotel policy. 2nd thing was the manager of hotel called me, it means I have 24-48 hours to reply. 3rd thing was when I booked a hotel, I chose the option to pay now instead of paying later. After I booked, I got confirmation, I assumed that all my charges and my reservation were fine. So this is the manager 's faults, and the customer relations didn't care my reservation and my stays, they know that there was no rooms available at my booking price and they still tried to stay away the problem and show me to different hotel with higher prices without any help. I had to drive to different hotel and take care of my family stays at mid night with the higher prices. Is it fair for a customer having to pay for a mistake of a manager and the careless of those 3 customer relations? Please help me to solve this problem because the customer relations and a manager especially the system did screw up my stays. And I am gold elite member, I did stay at this hotel so many times but this time they screwed me up.

My Holiday Inn Express experience My Holiday Inn Express experience was absolutely perfect! Levi (GM) Should receive a award! The staff was so on point being the nicest staff I have ever encountered at a hotel. They were so friendly, kind, and always asked how our stay was going, every time we walked in the door. Especially, Todd! Who by the way, makes the greatest home made cookies every late afternoon.. I must say, All Class! We will return many more times to this property for future stay's. Thank you.

Great stay, Todd's the best We were in the area to visit family for a week, and returned to HIG Lake Forest since we had such a nice stay a year before. We checked in very late (2:15 a.m.) due to a 5-hour delay by our flight. We had called ahead to let the Front Desk know, and there was no problem. Our room was well appointed, comfortable, facing the street. Complimentary breakfast is served and since we were staying during the week days, Todd (who works the Front Desk) took the time to bake delicious scrambled eggs and pork sausage in the oven. We can't pay enough compliments to Todd who is so friendly and helpful, and shares our preoccupation with pickleball. Seeing Todd again was like returning to see old friends. After our 3rd night, water began to leak down from the ceiling light and fan fixture in our bathroom one morning. My husband was in our room on a business call at the time. I called the Front Desk, and immediately Levi came by with towels and a bucket to handle the water leak. He stepped away for a bit, then returned with the luggage dolly and keys to another room. Levi took care of our issue so expeditiously, my husband's business call was not at all interrupted. This location was perfect for our needs, it's set in a very nice and safe neighborhood, and there good restaurants near by. We're from Hawaii so we take every opportunity we get to eat Mexican. Avila's El Ranchito has several locations but the one in Lake Forest is the bomb. First time I've ever had guacamole made fresh at my table, and it was tasty, Could've made a meal out of it alone with margaritas of course.