Holiday Inn Express & Suites Laplace by IHG

Great stay The rooms were large and clean. The staff was excellent and I received a late checkout at no additional cost. This is one of the best hotel experiences I’ve had in a long time. This will be my go to location next time I’m in town.

Nice, clean hotel Very clean hotel. We received a free upgrade to a king suite. The room was huge. Bathroom was good. Buffet breakfast was the usual. Unfortunately nothing much for a person with a gluten allergy. I would not stay in this town again. We could not find a restaurant offering dinner with GF options. Even Chili’s which supposedly does have a GF menu said they didn’t. We ended up Going to a grocery store.

Clean and friendly place to stay! Great hotel and super friendly staff!! This hotel was renovated and they definitely did a great job! This hotel was very reasonably priced and definitely worth the stay. We were able to get an early check-in thanks to Celeste!!! She was super friendly and helpful. The room smelled clean (not an overpowering smell like other hotels) and WAS clean. We had a double queen room and there was plenty enough room for us (three of us on this trip). The breakfast was the usual buffet style. Sausage, omelets, oatmeal, waffle maker, muffins, and cereal to name a few items. There is also a waffle house next door as well as a McDonald's and Subway across the street. I would definitely recommend this hotel and would stay in again.

Homeless person sleeping in lobby This is a terrible hotel. There was a homeless woman sleeping in the corner of the lobby with hotel sheets and blankets on top of her. When I notified the front desk person, she shrugged and asked what I wanted her to do. I told her to call management and then the police. I think she called a manager. Not sure what action was done. Hotel desk clerk did not come around the counter to see what was going on. I had to confront the homeless person who confirmed that she did not have a room at the hotel and that she was homeless. I told her she could not sleep in the lobby. When checking out this morning, the day desk clerk had no knowledge of the problem. The night desk person had not told her about the issue. This problem was witnessed by me in person at approximately 7:15 PM on October 3, 2022.

Will never go back They changed our room the night before even though we reserved it weeks in advance. Informed us everyone would be on bottom two floors and we arrive to people on all the floors and smoking pot out front. Get checked in. Went to sleep. We went to leave for the day the next day and I forgot my work briefcase upstairs which I cant leave anywhere. Went to get it but room would not unlock, went down to get rekeyed and back up..nothing. Desk clerk went back up with me to unlock it and a gentleman got in the elevator who was staying on an upper floor so I ask why our room was changed since everyone is clearly not staying on just the bottom two floors. I got silence. Left and decided to call and try to catch the manager since her note left on our table said she was there during normal business hours. Its 230 on a Friday. Nope shes gone home early. Desk clerk says she will see if she can catch the other manager going back and forth. Nobody calls me. We have the door fiasco again but have hot food. I write an email to the manager since I couldn't catch her on the phone. I specifically ask for an email back and not be bothered before noon. So at 1203 our room phone starts blowing up. We don't answer it because all our family has our phone numbers. I check my email to see this manager wants to only talk in person or over the phone. Well too bad Carla I'm on vacation and I'm not standing around arguing with you as to why yall lied to us and put us in a smaller room. Saturday rolls around and we decide to stay in and this is the first day housekeeping decides maybe they should clean our room. We dont want to be bothered so we decline. Sunday we leave and I tried to email the manager who says she will be around until 3. I ask her to have our room cleaned and since we had not heard the housekeeper knock that morning we figured she hadn't been there. No response. No room cleaned. Came back to key fiasco again. We go to leave the next day and I've got the stuff at the car so my husband can check us out since it's in his name. The manager decides to tell him she needs to speak to me. So he comes out and tells me this. I ask if we are checked out, he says yes and we leave. No Carla you're not gonna tell me to do anything. You're not gonna ruin anymore of my trip. You're not gonna lie to me some more and me pretend to be stupid. Idk what your reasoning was to tell us that everyone was going to be on the lower floors only to have people all over and not give us the tub I wanted so I wouldn't hurt the first day. Idk and I really dont care. It was a lie point blank and I dont have time for liars.