Westgate Las Vegas Resort & Casino

Dog poo under bed !!! Me and my friend booked for 9 nights at the beginning of June for the Celtic convention. We found DOG POO under our bed on day 6. 6 nights we slept there with dog poo under us. Our room was serviced twice in these 6 days so surely it should’ve been spotted. Given we our young girls in our twenties when we complained we were give a room upgrade (useless when were In Las Vegas we don’t care what the room looks like) the view from the room was actually a downgrade!! We were given $50 behind the bar which equates to 2 drinks. We thought it over and came to decision this was not good enough for having dog poo in our room. We were then offered $100 off our $659 we paid on arrival. ($300 of which was a deposit we were not told about) I contacted our travel agents and surprisingly before we checked out we received a full refund of $659!! Brilliant we Thought until I arrived home and 2 days later $359 was taken from my account. This is what the resort fees cost us so after refunding us the amount they went into my bank and took the money as a delayed transaction. At no point was I charged $359 it was $659 at check in so that is how we came to the conclusion the deposit was $300. I am so disappointed as we came to the Celtic convention and had such a good time but the hotel has completely ruined the experience I have emailed and called multiple times to no avail so unfortunately leaving a review is the last resort. My bank is still - $359 2 weeks after checking out. DO NOT STAY OR IF YOU DO MAKE SURE YOU CHECK FOR DOG POO UNDER YOUR BED

Want to be disappointed, disrespected and ripped off. Stay at the Westgate I was VERY disappointed with my recent stay at the Westgate Resort & Casino. I was attracted to stay there because of the low room price. However, on arrival I was charged an extra $300 amenities fee, of which, only $100 was refundable. What a SCAM!!! Charge a PRE PAY low price for the room and pay an extra $200 when you get there. If you say I'm not going to stay here they keep the PRE PAY amount as well. The staff were also a disappointment, they were a mix of most helpful to very discourteous. When I arrived the valet was helpful until he found out I wanted to self park, Then he refused to tell me where the self park garage was and just pointed to a sign. As a guest at the hotel I expected to park at a reduced rate of for free. No such luck! The hotel nickel dimed another $45 for the privilege. When I finally got into the room I was disappointed to find that it was not as well appointed as other in which I have stayed. Most hotel rooms not have a small coffee maker in the room so you do not have to get dressed and get that all important first cup. The Westgate charges $5 for a cup of their regular coffee just outside of the casino. There was also no microwave in the room which room which is also standard in most hotels these days. There was a refrigerator in the room, (I guess it's there so the overpriced beverages sold in the many gift shops throughout the resort can be kept cold). The next disappointment came when I tried to take a shower the next morning and wound up standing in a foot and one half of water. The bathtub drain was plugged. (The resort did fix that sometime during the day while I was out). I had signed up for a Grand Canyon tour which left from the Sahara Resort the next day. The Sarhara is located several blocks away from the Westgate. The tour leaves at 5 AM but no one on the staff of the Westgate could tell me how to get there. There advice was, "You'll have to take a taxi." I will admit that taxi got me there in three minutes but I could have easily walked that distance in 10 minutes if someone on the staff of the Westgate pointed me in the right direction. On the positive side the room was very clean, comfortable, and cool in which to sleep.

Mr Westgate Jose Romero Moreno “Mr Westgate,” Jose Romero Moreno, is an enthusiastic and fun ambassador for the hotel and its history. I walked in on a quiet weekday afternoon. He greeted me and gave me stories about the hotel and now every time I go, I make sure to visit him.

Had a great time Staff was very friendly and accommodating we got to check in early thanks to the hotel staff...... Looking forward to our return stay

Westgate Las Vegas tones of fun loads of fun. good live music. Room was great. you can ride the monorail into the strip from the Casino. we had a beautiful server at the bar. her name is Fasika. she was great