Comfort Suites Lebanon

YOU SHOULD RECONSIDER! Alright. I rarely leave reviews, but I’m leaving one now, as this was an awful experience. Hope this helps you make an informed decision. We arrived at this Comfort Suites at 8:00PM this evening. We checked in, got stuff moved in, and noticed that there was hair all over the bathroom & that the sink was clogged. The hair wasn’t hair you find on the top of your hair. I’ll leave the rest up to your speculation. ;There was hair in the sink, there was hair on the counter top. There was hair on the bathroom floor. Additionally, there was hair in the shower. Upon recognize how much there was, I requested that the we be moved to a different room. I was given a key to a new room and was offered to go inspect the room. Upon inspecting the room, I found the room to be in similar condition. I used toilet paper to collect a sample of the floor’s contents, and I brought it to the front desk to show them what I found. The lady at the front desk was kind. Her name was Mayra. Mayra (and the young lady who followed her after her shift) was the only positive part of our experience. She was kind and helpful within her ability to help. After bringing her what I collected from the floor of the room they were going to move me to, I communicated that we would just stay in our room, but that it would be appreciated if they could send someone up there to unclog the sink and clean the bathroom. They sent up someone, and he fixed the sink, but he simply mopped over the hair and didn’t vacuum anything up. He spoke Spanish. I was able to communicate with him in my broken Spanish, but I’m not sure how much he understood, so we didn’t really get the help we were hoping for there. I had to quickly attend to plans in Nashville upon checking in, so I had to go, leaving behind my wife & 9-month-old. During my travels, my wife and I decided that we were going to leave and cancel our two-night booking so we could stay somewhere clean, but I wasn’t going to be able to make it back to Comfort Suites from Nashville until midnight to leave towards our new hotel. I was told at 9:30PM that if my wife & daughter weren’t out by 10:00PM, we would be charged for the first night. Per business card on the front desk, the person making this decision was Melissa Parker, the hotel’s GM. I gave Melissa, through my communication with Mayra, an opportunity to reconcile this poor experience by refunding us with both nights, but they refused to do so. I hope this review helps you make an informed decision if you book a hotel in this area. I would strongly advise against Comfort Suites in Lebanon, and I will certainly not be booking with them or Choice Privileges as a whole unless this is reconciled personally with me.

Excellent for family, will return! Great location, friendly staff, room was clean, great food for breakfast. Pool was nice & clean, everything was kept up very nice and was a great deal for our big family. We will most definitely use this place again when we visit Nashville area. Really no complaints at all.

Great place to stay! We arrived late (about 11 pm) and had a very quick, easy and friendly check in. We were pleasantly surprised to find out we had been upgraded to the Presidential suite (still not sure why, but happy!). The room was spacious and clean, and the pillows and bed were very comfortable! Breakfast was great. This was overall one of the best hotel experiences we have had in a while. We highly recommend staying here.

TOTAL DUMP! A total DUMP! I was there 1 hr max while searching for another hotel. Humidifiers in the hall indicated a problem, smell of urine in the bathroom & in the sofa area - disgusting. Brown stains & dirt in bathroom where toilet joins the wall. Carpeting & furniture so outdated & worn out. Coffee pot disgusting. Mattress needs replacing. Tried a second room, mattress also uncomfortable. Breakfast area dark & well worn. The clerk was exceptionally understanding, nice & helpful - that was the only upside of my visit. She gets an A+ for customer service! Checked into Holiday Inn & Suites across the street - that was exceptionally clean, quiet, nice, recently renovated - Be sure to stay there instead!! Got a king suite that was perfect! Comfort Suites in Mt. Juliet (about 15 mins away) also newly remodeled & outstanding!

General Manager refused to resolve issue I requested a wake up call to get up in time for breakfast and the phone did not ring because it was broken. A/C also stopped working during the night and maintenance confirmed it needs to be replaced. They only offered $15 off which is a piss poor amount and Melissa who is the GM got into an argument when i was discussing the issues. She said she has no control over the equipment that malfunctions however, she has control over maintaining equipment and checking the operation. An A/C doesn't just die for no reason, it died because nobody bothers checking it. She raised her voice at me when I've been nothing but cordial. She refused to take more off the rate . I called her on the phone to try to resolve it and she said she is done talking to me and that i am not welcomed back and hung up Melissa is in the hospitality business and it"s her job to make the guest satisfied and should not be arguing with a guest who has a legimate complaint and proof that the phone & a/c is broken. Choice Hotels has already resolved it but thats a strike against the hotel. She is saying she is sorry she failed to meet my expectations but really, she failed to do her job as a GM who's job is make sure the rooms are in working order. She kept defending that the equipment worked before I was in the room. When you go into a restaurant like Texas Roadhouse, Outback etc. The GM comes over and makes sure you are satisfied and if there's any issues, they resolve to make the guest happy and want to welcome the guest back. Definitely not Melissa!