Holiday Inn Express & Suites Lexington Dtwn Area-Keenland by IHG

An outstanding hotel experience Our Avis rental became unsafe to drive here on day 3 of a 21 day 2,000 mile trip. While waiting 24 hours for a replacement auto we stayed at this hotel. The staff were OUTSTANDING. Had the best check-in expereince of any hotel in my 72 years. All staff were fantastic during our stay. Our room was large, clean and the bed was oh so comfortable. Rooms were very soundproof. Parking was easy and the hotel is near the freeway so it was easy to access. The best Holiday Inn of our three week journey. You cannot go wrong here.

Great place to stay, clean, friendly, hot breakfast! I have stayed at hundreds of hotels, especially Holiday Inns, this one by far was the best, very nice people, very clean, and the breakfast was outstanding, it's obvious that this Holiday Inn, really caters to their guests. The breakfast was hot, with many selections, I was impressed, I rarely leave good reviews, but I was compelled to leave a great review for location, I highly recommend this Holiday Inn.

Nice Location and staff Convenient location for Keeneland. We stayed three nights to visit friends in the area, see Red River Gorge, and go to spring meet races. All the front desk personnel were very nice. Breakfast was the standard offerings with waffles, biscuits & gravy, two different egg options, two meat options, a variety of breads as well as yogurt, cereal, fruit, juices - all of which was kept well stocked. The breakfast area seemed clean. The room was standard, everything clean and functional. The hotel is located in a shopping center which has several options for food, a drug store, gas station, grocery store. Our one complaint was that the side entrance door key scanner did not work, which always caused us a long walk around the building through the lobby. Note that as of mid- April there is some construction on the main road, which did cause some lane closures and back-ups when exiting the shopping center.

Great Reception, RJ and co worker front desk were awesome. Comfortable bed and clean. Check receipts were pre printed Clean comfortable room. RJ and co-worker were attentive to detail at check in.. smiles on their faces and great customer service. The check put was equally smooth as they had receipts pre printed so guests could receive them with out waiting! Thinking if everything to make customers satisfied and more!

Excellent Hotel With a Caring Staff We have stayed there many times in the past and it was excellent. After the renovations a couple of years ago, it is even better now. We stayed there for nine nights while my wife was in the hospital at UK. I am hard pressed to find any negatives, but if there is one, it was that there was no whole milk at breakfast. That's it. The breakfast selections were good, and varied each day, but there were pancakes, eggs, bacon, sausage, oatmeal, cereal, biscuits, juices, and coffee. There were also about nine restaurants in walking distance from the hotel. I have stayed at luxury hotels costing three times what we paid here, and did not get the service and comfort that we got at this hotel. The lobby, food area, and rooms were spotless clean as were the grounds outside. Beds were comfortable. Rooms were nice size. The entire staff was very friendly and accommodating and did everything in their power to make us feel at home during our stay. Every time we came back from the hospital, the staff asked how my wife was doing. They genuinely cared. A day after we got home, the staff called us because we left something in the room, but the first thing they asked, was how my wife was. Roberto, and RJ went out of their way to make sure we were comfortable. The owner of the hotel, Sahil, made sure that we got the room that we needed when I spoke to him before we arrived. Every hotel everywhere can learn a lesson about customer service from this Holiday Inn Express. It is no surprise that they have a display case with their awards displayed. I cannot say enough good about this facility and it's staff, but I will say that this hotel is now my first choice when going to Lexington!