Aloft Lexington

Disappointed When I travel, I always seek out Marriott properties. So when I found myself in Bedford Massachusetts, this was one of the few options. I made a reservation weeks before my arrival. I am Gold status. I was going to be in Bedford for very stressful personal reasons and not checking into the hotel until late on the day of my arrival. I received a phone call late afternoon letting me know that the hotel was overbooked and they were bumping me. They did not offer any option for another hotel. They just gave me this information. In the midst of my very stressful day, this did not sit well. They ended up honoring my reservation after long and stressful phone call that forced me to leave a restaurant during my dinner. I stayed at the hotel three nights total and would not stay again. The single person at the front desk was usually not there when I walked by and were not particularly competent when I tried to ask 2 different people questions at different times. There was no water in the room at all complimentary or for purchase. The air conditioner was very loud and cycled on and off all night. There were outlets that were barely attached to the wall. There was hair on the wall in the shower. The room just felt a bit rundown And not perfectly clean.. Overall, this was the worst stay I have ever had at a Marriott property and I would advise others to seek other options if possible.

Seemed Like A Hotel Run By Teenagers Although a nice, large room with plenty of space for our bags and a nice terrestrial view, there were puzzling oversights that rang of untrained staff and lack of hospitality. There were no pillow slips - just poorly fitting pillowcases put directly on low quality pillows, which slip off at night leaving you with an unsanitary pillow - yuck. Also when they dropped off towels, they didn’t remove the used towels - seemed lazy. Staff needs a higher bar. I don’t know if this is typical of Aloft but all staff seem indifferent at best.

Elemental let-down... double queens not ready upon 3pm arrival...took double queen ADA room instead...no towels in room...no batteries in clock...toilet barn door was almost un-closable, which would have been a problem for a person in a wheelchair...no hot water morning of departure due to a down boiler...other than that...

Semi decent They stole my item that I left behind in the room. There was a tracker on it and after several attempts of calling them they said they could not locate it and now the location is no longer being tracked. I will never stay here or another hotel affiliated again.

This Hotel Stay Came with "Unique Amenities" (You Won't Like Them) This place is unbelievable! Broken bathroom door, exposed wiring, and of deceased bugs - all complimentary with your stay! To top it off, management seemed downright annoyed when I politely mentioned these issues shouldn't be standard amenities. Don't waste another minute here! There are far better hotels out there, even if it means finding something last-minute.