Holiday Inn Hotel & Suites Lima by IHG

Lima, Ohio United States of America

Holiday Inn Hotel & Suites Lima by IHG
4.5
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Leesa H
1 year ago
Disappointed, but Corrected We regularly go to Lima for the Dog Shows 2 or 3 times a year along with about 5 other people in other rooms. We arrived Wed night. We setup wakeup calls for 6:00 am. When I went to take a shower there was NO soap (body wash) in the shower. How upsetting it was. We were scheduled for a wakeup call at 6:00 am. but we did not hear one. Next morning I talked to a person at the front desk who apologized and said they would correct it. The next day we still did not get any soap and still did not hear a wakeup call. On Friday we complained again and again we were assured it would be corrected. But as of Saturday morning, nothing had changed. And also, the house maids took our used towels and wash cloths but left us nothing. So, on Saturday evening I went down to talk to the front desk person, this time it was EMILY. As I explained what had been wrong, she immediately went to get us fresh towels and bars of soap. She apologized profusely and came up to our room to see if she could find out why we were not receiving the wakeup calls. She discovered our phone was broken and went about replacing it immediately. She tested it to be sure it worked and asked if there was anything else she could do to make things right. EMILY is a treasure that I hope you appreciate as much as we did. I do not know if the dog club will schedule us for your hotel next time but if they do We hope EMILY is there.

Amenities

Pool - Indoor
Center- Fitness
Internet - Wi-Fi - Free
Restaurant

Property Location
With a stay at Holiday Inn Hotel & Suites Lima by IHG in Lima, you'll be within a 5-minute drive of Lima Memorial Hospital and Lincoln Park. This hotel is 0.9 mi (1.5 km) from Lost Creek Golfers Club and 1.1 mi (1.8 km) from Lima Stadium.

Rooms
Make yourself at home in one of the 116 individually decorated guestrooms, featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch LCD televisions with digital programming provide entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Don't miss out on recreational opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a picnic area.

Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and express check-out. Event facilities at this hotel consist of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Leesa H
|1 review
Disappointed, but Corrected We regularly go to Lima for the Dog Shows 2 or 3 times a year along with about 5 other people in other rooms. We arrived Wed night. We setup wakeup calls for 6:00 am. When I went to take a shower there was NO soap (body wash) in the shower. How upsetting it was. We were scheduled for a wakeup call at 6:00 am. but we did not hear one. Next morning I talked to a person at the front desk who apologized and said they would correct it. The next day we still did not get any soap and still did not hear a wakeup call. On Friday we complained again and again we were assured it would be corrected. But as of Saturday morning, nothing had changed. And also, the house maids took our used towels and wash cloths but left us nothing. So, on Saturday evening I went down to talk to the front desk person, this time it was EMILY. As I explained what had been wrong, she immediately went to get us fresh towels and bars of soap. She apologized profusely and came up to our room to see if she could find out why we were not receiving the wakeup calls. She discovered our phone was broken and went about replacing it immediately. She tested it to be sure it worked and asked if there was anything else she could do to make things right. EMILY is a treasure that I hope you appreciate as much as we did. I do not know if the dog club will schedule us for your hotel next time but if they do We hope EMILY is there.
Dean H
|1 review
Disappointing! Our first impression was the door frame to our room that appeared to have been damaged by someone trying to open the lock with with a crowbar! Very bad! Our second impression was that the room was clean and the bed was comfortable. Yay. Our last impression was when we went down for breakfast at 7AM only to find that there WAS NO BREAKFAST AND NO EXPLANATION. Unforgiveable!
Q3582FEdavidc
|1 review
DO NOT COME HERE!!!! This is the worst Holiday inn I have ever been in. I am diamond elite and this will be the first time I call IHG corporate. Other reviews are accurate. Nasty towels, broken bed, stained curtains, door is a mess, shower head sprays in many directions. DO NOT come here… motel 6’s are better than this. Go to the Holliday in a little down the road. It’s nice. STAY AWAY from this place… go to the hole in a wall travel lodge here before this health hazard.
Jeff A
|1 review
Worse motel I ever stayed in I have stayed in many motels, this has been the worst one of my life!!! Walked in to our room with sheets and blankets not washed, the carpets were so dirty my socks turned instantly black from me walking around in my room ! Crumbs and trash everywhere, I couldn’t even turn the AC on because it was covered in crumbs and dust, the smell was horrible in there!!! Watched a guy just walking through the hallway smoking weed like nothing, I will never stay here again or recommend this place to no one!!!
Odyssey32417777314
|1 review
Horrible, disgusting, worn out, bio-hazard! I’ve bad experiences with Holiday Inn properties in the past; with hesitation I booked this property for business. The room given to me was manageable until I looked closer. Once I took pictures of what appeared to be some type of bodily fluid on the night stand; I was even more disgusted when I lifted the toilet seat. This was unmistakably blood from…..let’s just say a feminine hygiene product. I couldn’t do it, went to the front desk and explained what is going on. Apparently his only course of action was to move me to another room. This room wasn’t much better, thankfully I didn’t notice any bodily fluids. I was on the fence about grabbing my suitcase and not staying here. I feel at this point this is exactly what I should’ve done. I will be sleeping on top of the covers in my clothes. I hope the shower has enough water pressure to make it out of the shower head. The water from the sinks are able to flow partially is I feel gravity is assisting. I guess I should not be this shocked, some things never change.

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