The Mountain Club on Loon

Nice Summer Get-Away Roomy accommodations, friendly & helpful staff, lots to do at the resort in the summer (disc golf, gondola rides, cave hiking, obstacle courses, swimming pools, to name a few), tasty food,, and best massage of my life (Josiah should teach therapists in training how to provide the best message… Just wow!).

No veteran or person with a disability should be treated this way. Watch out for the GM/ President of this hotel I am a 20-year Army veteran, 100% disabled, and travel with a fully trained and task-specific service dog. I was attending a Warfighter Retreat hosted by Veterans Affairs in Lincoln, NH. After the first day of activities, our group checked into The Mountain Club on Loon. As I was entering the elevator with my service dog, I was approached by a man who identified himself as Jeffery O. McIver, the President and General Manager. Without introducing himself or asking any clarifying questions, he aggressively stated, “You can’t have a dog here!” I calmly explained that I am a disabled veteran and this is my service dog. He replied, “That’s not a service dog. You’re not disabled.” I again stated that I am, in fact, 100% disabled, and that my dog is a trained service animal who performs essential medical tasks for me. He continued to question me in an accusatory tone and insisted my dog was not providing any services. I briefly outlined what my dog does to assist me. He then stated he was going to contact the ADA because, in his words, “you are not disabled and this is not a service dog.” When I asked for his business card, he gave it willingly and said he’d be glad to speak to anyone. I then asked if he was aware that several other veterans in our group also have service dogs. He said, “Oh, well, we made an exception for them because they have disabilities.” This was not only humiliating, it was discriminatory, deeply offensive, and an outright violation of the Americans with Disabilities Act. Mr. McIver’s words and behavior were inappropriate, harassing, and showed a complete lack of training in how to interact with disabled guests—particularly veterans who already navigate enough stigma.

IT SHOULD STAY CLOSED IN THE OFF SEASON This resort should not stay open in the off season it is a dismal place ,, hardly any services , dining room was contilnually closed and the restaurant was closed most of the time - breakfast was skimpy at best and did not open until 11 AM , or so ! Do not stay here ,, a huge dissapointment !!

Bedbugs! Bedbugs! I stayed for a weekend and woke up eaten alive by bedbugs. They claim I am mistaken and it wasn’t bedbugs, but the rust color on the mattress and the unexplainable bites isolated to the days I was there l say otherwise. See photos. No one will acknowledge they messed up, and I want to make sure no one else ends up like this.

Great Family Getaway & Can't Wait to Go Back to Loon Spent 2 nights at the Mountain Club at Loon & 2 Full Days Skiing on the Fabulously Groomed Trails. Every trail had amazing coverage from the many Snow falls this winter. The 8 person covered lift moved the lines quickly & it was so Sunny and 30 that we left the cover up. We had 2 complimentary Adult Buffet Breakfasts that had the Usual Eggs , Bacon ,Sausage, Quiche & Much more that was very Good & the grand kids under 12 Ate for FREE! The Only drawback was the Indoor Pool could be a bit warmer as most of the Women stayed out. The Outdoor Hot Tub was Very Warm(felt good to me) but many others got out quicker than usual and their dripping water froze quickly(Quite a Hazard). I extended our checkout until 3 ( at $15/Hour after 11) so we could get another pretty Full Day of Fantastic Skiing in so the Non Skiers were comfortable. I forgot my Ski Pants over an adjoining door in the Ski lockers & did not realize it until my return home. I called the front desk & they quickly found them & shipped them to me FREE! Overall a GREAT Family Experience that I Highly Recommend.