Embassy Suites Little Rock
Little Rock, Arkansas United States of America
Embassy Suites Little Rock
3.5
Select room:
Ken K
1 year ago
Great Stay - Awesome Facility and Accomodations! Great Stay and a Super Clean facility. The only reason I gave this facility four(4) stars is due to the little things that make a difference. They have all the significant portions of creating a guest stay that is welcoming and comfortable, like cleanliness, friendliness, excellent accommodations, daily room service, everything in good working order, and security. Upon check-in, I first encountered a problem: I checked in around 4:45 pm and had digitally checked into room 222 but was told it was not ready and manually given room 218. I then had to ask for a diamond bag, only to find out they were entirely out of water, which is why one was not offered. The manager said to grab a sweet and salty from the pantry. He never said we will bring you a bottle when we get more or if they are getting more. He did not even say, hey, there are two(2) $6.00 bottles of water in your room; grab one of those, and we will not charge you since we are out of water at the front desk. The following morning, I went to the front desk to get more coffee and sugar and noticed that they had diamond bags on a shelf. At that time, I asked if they had water and was told that they did, and the young lady gave me a bag without hesitation. The next morning, I had breakfast in the hotel in preparation for a sightseeing trip. After breakfast, I wanted to take a fresh cup of coffee with me but noticed the only cups at the breakfast bar were small white cappuccino-style glass cups; there were no to-go or disposable cups with lids anywhere to be seen. I asked one of the breakfast bar attendees, and she said management decided not to offer to-go cups, but she happened to have one remaining disposable cup (without a lid) she found and gave it to me. I filled it with coffee and walked by the front desk as I was departing the hotel to ask for a lid. The gentleman at the desk told me to get a lid at the breakfast bar. I told him they did not have any, and his response was, I do not know what to say to you; he did not even look around or in the back out of respect. He looked over me to help the next guest; he couldn't care less. Therefore, I left out the door with a hot cup of coffee without a lid; I made it work. Yet, these little irritants can easily be mitigated if management does not lose focus on the small things that distract from all their hard work, only looking at the more significant items. The large and small touches are essential, complement each other, and enhance the guest's stay. Just my two cents. v/r, Dr. K. King (Room 218; 28-31 March 2024)
Amenities
Pool - Indoor
Center- Fitness
Restaurant
Property Location
Located in Little Rock, Embassy Suites Little Rock is in the business district, within a 5-minute drive of Arkansas Heart Hospital and Little Rock Zoo. This hotel is 4.3 mi (6.9 km) from University of Arkansas-Little Rock and 7.5 mi (12 km) from Barton Coliseum.
Rooms
Make yourself at home in one of the 251 guestrooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Amenities
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features wireless internet access (surcharge), gift shops/newsstands, and wedding services.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is included.
Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Property Location
Located in Little Rock, Embassy Suites Little Rock is in the business district, within a 5-minute drive of Arkansas Heart Hospital and Little Rock Zoo. This hotel is 4.3 mi (6.9 km) from University of Arkansas-Little Rock and 7.5 mi (12 km) from Barton Coliseum.
Rooms
Make yourself at home in one of the 251 guestrooms featuring refrigerators and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Amenities
Enjoy recreational amenities such as an indoor pool and a 24-hour fitness center. This hotel also features wireless internet access (surcharge), gift shops/newsstands, and wedding services.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is included.
Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Need To Know Info
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.
Customer Reviews
Reviewed on
4barfarm41
|1 review
Needs significant upkeep I would encourage anyone that is fond of Embassy Suites or accustomed to any part of the Hilton chain to go elsewhere. The hotel is filthy and run down, our room smelled like raw sewage, the carpet was dirty and stained terribly. Most walls and most of the bathroom the paint and fixtures were chipped. Our room smelled so bad we had to wash everything in our suitcase as the smell permeated our belongings.
Terry G
|1 review
Unwelcomed In my extensive travel over that last 30 years, I have never felt more disrespected and unwelcomed. I walked into the lobby and had to wait for a personal conversation to end so I could check in. I was not greeted just a head nod. I told the gentleman my name and said I was checking in. He said enter in your card and here is your room key. I then asked since it started raining, how the parking works since this Embassy charges for both surface parking and garage parking. He response was between the white lines!! Seriously!! Could not believe he could be that rude!! Plus, corporate should stop this Embassy for charging for parking since it is not downtown and the parking garage is mostly empty except for employess. I also went down to the lobby to get more towels since the refridgerator was leaking on the floor, but never received the towels. In addition, since it was raining outside I had no television all night long, because of no signal. Paying almost $200 a night for a hotel without a TV, and being disrespected is something that I will never do again. When you have guests at your home, you do not have them park down the street. This is what this hotel does by not letting your guest park in the garage and having them park in spots behind the garage while it sits mostly empty , except for employees. Also, at every hotel and motel I have ever stayed in I have always been welcomed while checking in. Usually the front desk says, welcome to Embassy Suites or welcome to Little Rock. Clearly this individual needs to be working behind the scenes and not with the public. My next visit to Little Rock, I will pay less and stay at a hotel with closer parking, TV and not a wet floor while hopefully not being disrespected at check in.
pjtharp
|1 review
Gone downhill This Embassy needs several improvements. First, carpet throughout lobby and room was very worn and stained. Second, even going early, the breakfast buffet items were cold and gravy very watered down. Had only one person cooking omelets. No meat item in the buffet and when I turned around to get some beside the omelet station was told “the cook will need to get that.” Excuse me??? Why not have meat on the buffet??? Dishes left on floor outside a room for over 24 hours. Although these are suites, the loudness echos even up to the 9th floor. The railings and elevators need a good cleaning!!! The positives were the large bathroom in the room and the bartender, Lorrie. She was VERY polite and offered great service!! Will not return to this Embassy!
Ken K
|1 review
Great Stay - Awesome Facility and Accomodations! Great Stay and a Super Clean facility. The only reason I gave this facility four(4) stars is due to the little things that make a difference. They have all the significant portions of creating a guest stay that is welcoming and comfortable, like cleanliness, friendliness, excellent accommodations, daily room service, everything in good working order, and security. Upon check-in, I first encountered a problem: I checked in around 4:45 pm and had digitally checked into room 222 but was told it was not ready and manually given room 218. I then had to ask for a diamond bag, only to find out they were entirely out of water, which is why one was not offered. The manager said to grab a sweet and salty from the pantry. He never said we will bring you a bottle when we get more or if they are getting more. He did not even say, hey, there are two(2) $6.00 bottles of water in your room; grab one of those, and we will not charge you since we are out of water at the front desk. The following morning, I went to the front desk to get more coffee and sugar and noticed that they had diamond bags on a shelf. At that time, I asked if they had water and was told that they did, and the young lady gave me a bag without hesitation. The next morning, I had breakfast in the hotel in preparation for a sightseeing trip. After breakfast, I wanted to take a fresh cup of coffee with me but noticed the only cups at the breakfast bar were small white cappuccino-style glass cups; there were no to-go or disposable cups with lids anywhere to be seen. I asked one of the breakfast bar attendees, and she said management decided not to offer to-go cups, but she happened to have one remaining disposable cup (without a lid) she found and gave it to me. I filled it with coffee and walked by the front desk as I was departing the hotel to ask for a lid. The gentleman at the desk told me to get a lid at the breakfast bar. I told him they did not have any, and his response was, I do not know what to say to you; he did not even look around or in the back out of respect. He looked over me to help the next guest; he couldn't care less. Therefore, I left out the door with a hot cup of coffee without a lid; I made it work. Yet, these little irritants can easily be mitigated if management does not lose focus on the small things that distract from all their hard work, only looking at the more significant items. The large and small touches are essential, complement each other, and enhance the guest's stay. Just my two cents. v/r, Dr. K. King (Room 218; 28-31 March 2024)
Paradise14124687611
|1 review
Double-Charged Me and Others. Room was unexpectedly outdated and gross. Front desk was highly unprofessional If I could give this place a 0 I would. Ricky at the front desk was rude. I booked through a booking website: Booking.com. Ricky couldn’t find my reservation. I assume he booked us an available room instead of going through the reservation because the confirmation number for the room on my receipt is different than the one from Booking.com. Also because I booked 2 rooms: one room for my fiancee and I, and the other room for other family members. I wanted to pay separately for the rooms but he couldn’t find the other room for my family through the reservation number I had through Booking.com. So, I honestly think he didn’t know what he was doing and just booked us rooms he had available and not through the actual reservation.
When we got to our rooms, the air was humid and musty. There was a condom wrapped underneath the mattress. The shower curtain smelled like mildew.
The breakfast was okay. The bacon and potatoes was good but everything else was bland. The orange juice tastes watery. It reminded me of the kind of frozen cans of concentrated orange juice that you use water to finish making.
When we checked out, we found out that my card was charged as well as my fiance’s. Mind you: I used my card to make the reservation online and my fiance used his to pay for the room. I assumed we were charged twice because Ricky didn’t go though the booking reservation.
I also learned that the family behind me was also double-charged. He reserved online with one card and paid with a different card at the actual hotel and was charged on both cards.
I found out that the lady in front of me was charged 3 times for a pet fee, and she only stayed one night. She’ll was charged $75 three times. That’s a lot of money.
We were told by the lady helping Ricky, Abie, that they couldn’t do anything right now and to come back at 3pm to speak to a manager who could give us a refund. I told Abie that we live 3 hours away and we couldn’t wait or drive back to Little Rock to speak to a manager.
She took down our info and said the manager would give us a call and now we are waiting. I will update once, or if, that happens.
All in all: Ricky had a bad attitude, was non-helpful, and unprofessional. He complained about the amount of people waiting in line in front of everything which was uncalled for and unprofessional. If he doesn’t want to deal with customers then don’t work front desk at a hotel.
Simple.