STILE Downtown Los Angeles by Kasa

KASA is Kool. Great hotel. So LA. The pool was so nice and you could see all of downtown LA from up there. Felt historical. Close to everything/ went to a show at the bellwether.. super convenient. They even had a breakfast bar. Hotel is great stay there. You won't be disappointed Thanks KASA.

Great Downtown LA Hotel I liked the setup of the hotel, it felt very current and comfortable. View was great overlooking the skyline, bed was very comfortable. I'll definitely come back here on future trips. I was attending an event at Staples/Crypto and would talk in the morning but Uber back. This was due to the area not being the best at night but very easy walk in the morning

Easy, seamless The space was very clean, the rooms were designed well and the amenities were a bonus. It will be an improvement with a bar downstairs and on the rooftop. Will definitely be back. The only thing I would change is that check in was earlier than 4pm!

Ghost of A Former Hotel, Do Not Stay Here Do not stay here, the change in ownership is catastrophic. They ruined an iconic hotel, and by contactless hotel service what they really mean is we don’t have sufficient staff to run a hotel because we don't want to pay employees to be on-site. This is no longer the Ace and it has decreased substantially in quality - do not stay here thinking it'll be the same! My room looked gutted when I got there - mattress folded up (see photo) cabinets open, sink drain ajar. The singular on-site staff person was friendly, but unable to process a request to change rooms directly because everything is virtual. I submitted a note in their check in review with the photo and received a response that I should go to a closet and get my own sheets and make my bed, and only if the closet didn’t have sheets that I could switch rooms…at a hotel I paid $160 for, make my own bed? The mattress wasn't even set up! It took about 30 mins to finally get assigned to a new room after on site staff contacted their “virtual” team. No apology in their email to update the room whatsoever (and they implied I would've already unpacked my belongings in the abandoned room they gave me?). Their online check in didn’t upload with the new room so on site staff had to assist. Room was fine ish but they have clearly just tried to run a hotel after the Ace brand moved out and they didn’t care to replace anything including shower curtains, wall art, etc. Shower made strange noises and was hard to get the temperature controlled. Shower curtain was missing -- my assumption is the Ace sold them the hotel but took their linens, because the linens were a big decrease in quality and the shower curtains were...missing in action. There is no longer a valet so if that was something you’re looking for it’s not available. I didn’t attempt to park with the hotel but it wasn't apparent how they’d even park cars here. The parking lot next door is sketchy and $30 for 16 hrs. It’ll work, but it’s not ideal an ideal scenario and the hotel has no on-site security so there are no eyes on the street for that lot so to speak. This area of downtown has some safety issues that have arose primarily post-COVID, and there was no on-site security whatsoever, no one at the door of the hotel, etc. which was very unsettling. There were people at the hotel door in the morning, which seemed odd as you'd think the evenings would be important to have a secure hotel. I did receive a $65 refund for my stay after finally getting a response back from management acknowledging their mistakes, but I personally feel like a full refund would be warranted for the stress and frankly misleading information online about how this hotel is being run. My request for a full refund was rejected. There is a reason their prices have dropped (but clearly not enough). Stay here at your own risk, you may or may not have a room ready when you arrive. But hey, there are sheets in the closet! (On site staff was as helpful as they could be and not the problem, this is clearly a top down issue. Whoever is running “Kasa” has no idea how to run a hotel and it shows.)

5 star hospitality Stile Downtown Los Angeles operated by kasa is where you want to be either be it for leisure or business. I’ve stayed numerous times at the property and have encouraged most of my business and design clients who have all booked stays at this hotel. Ground staff: Despite the fact that you get very clear and unmistakable instructions after you book online, you’re still welcomed by the most competent team at the property. Very welcoming, knowledgeable, helpful, friendly and they make you instantly feel relaxed. Whilst I’ve interacted with most of them, my absolute favorites are Michael, Isreal, Cameron and Natalie. Natalie is definitely a 10 star. The hotel and their management do have a goldmine in respect of their staff on ground . Rooms: Clean , minimalistic , quiet and hotel has all amenities you’ll need for a stay. Housekeeping is top, Maintenance is top , Hotel is very clean. Location: Fashion district. Walkable to many spots . Parking: Not available at the property but you have parking spots close by and walkable to the hotel. Neighborhood: Safe. Negative: Takes just too long to get back the money you paid for the incidentals. We’re in a new era and shouldn’t take more than 3 to 5 days for anyone to get back their incidentals .