Eurostars Zarzuela Park

Clean comfortable modern hotel in quiet upmarket suburb It would have cost us more than double to stay in an equivalent standard hotel in the centre of Madrid and as it turned out the location was more of a bonus than an inconvenience. The room was comfortable with all the facilities one would expect, including a filled mini bar (there is no hotel bar) and TV (only BBC news in English) and it was cleaned daily and clean bedding and towels were available on request. The staff were friendly and helpful and the WiFi was fast enough in our room for us to be able to stream UK TV channels. Although there were no bars and restaurants in the immediate vicinity the bus with a stop right outside the door can be taken (€1.50) to Valdemarin a small local area which has several bars and restaurants. We particularly liked Volapie with its friendly staff and good food. The tapas and burgers were very good and the Asian food at Kokochin was very tasty. Taking the bus in the opposite direction for the same price you arrive at Moncloa, a major transport hub, giving you access to the Metro system and local and National buses. The same bus has a stop next to the Club de Campo Villa de Madrid and the Hippodromo racecourse is a 10 euro taxi ride from the hotel both of which we were visiting. Do NOT attempt to walk to the Hippodromo following Google or Apple Maps. It brings you to a locked gate and a Ministry of Defence restricted area. It is impossible to pass through at any point. The only way to walk is to follow the driving route and this means you must walk along the grass verge of a busy highway. We enjoyed our stay and the peace that the hotel offered on such a busy holiday weekend in Spain.

Experience in staying 2 weeks for business and using restaurant service in the HOtel RESTAURANT SERVICE AND RECEPTION: I have been here several time in the years but always for 1 or 2 night. This time being here for 2 weeks i’m having few dinners in the hotel. Quality of food is good but what captured my attention has been the customer attention that the service has. Although there is only 1 waiter (at least at the time i had dinner), I appreciated the professionality, the speed in reacting, and the style to serve the customers. From the name tag I captured the name “LIZ”, I guess Elizabeth. It’s when being professional in the job we do, without doing anything special we captured the attention of those who look also to the details; very much appreciated. I guess is one of the focus of the hotel because also at the reception i always got high level of services (including when few months back I forgot the iPad in the lobby and they called at the office they found it). Cleanness of the room is as well very good. Stairs and doors should be renewed at least in the main building where the reception is.

Fantastic value for money We stayed a couple of times. Very clean, extremely quiet (pool was still closed), great staff, huge free parking lot. Close to Madrid centre - ideal if you have a car. Fantastic value for money! We will come back every time we are in Madrid! Highly recommended.

For this budget you cannot expect a real 4 star hotel. Worked in the travel business for many years we still do'nt understand how hotels get their star classification in Spain. Eurostars Zarzuela Park does not offer the service nor the facilities you should expect in a 4 star hotel. But you cannot expect 4 star amenities for 75 € per night inclusive breakfast. For most other 4-star hotels in Madrid you pay twice or three times that price. Small but clean room, small bathroom with tube-shower combi, open private parking facilities, no bar only softdrinks out of the fridge. First evening we choosed to have dinner in the restaurant and paid only 15 € for a correct meal and another 15 € for a good bottle of white wine and the maroccan waiter was very friendly. In summer you can enjoy the large swimming pool . From the hotel you can take bus/metro to Madrid center but we prefer a taxi that took us in about 15 minutes to Plaza Mayor for about 16 €. This is not a "normal" 4 star hotel but for the price you are paying this is a perfect deal for your Madrid citytrip.

Nice and quiet hotel We got the room very really in the day - The breakfast is really nice with a very large choice. The mattress was firm enough for 2. The hotel was very quiet. We would advise to get access to the terrace at breakfast time.