Holiday Inn Express Marble Falls by IHG

Clean, quiet property close to everything we needed. Great! Place was clean and any time we mentioned something they addressed it (not major, just “stuff”). Breakfast was full and fresh whether we got there early or 30 minutes before closing. The room was clean, and QUIET. We use minimal room service so they let us swap towels mid week when it worked for us. We didn’t use the pool so we can’t review that. Especially I’d like to mention Kylan L. & Reyna R. at the front desk.

An icon of where to stay Holiday Inn express never lets us down and this location is no different. We always enjoy the free breakfast and the selection is more than adequate. What a great way to start our day. Whenever we travel, Holiday Inn express is our first choice of where to stay.

Recommend! Everything was great. Located up a convenient quiet turnoff at the edge of town. Simple breakfast included. A special thankyou to John the manager who quickly and cheerfully resolved a booking mix-up.

Worst experience I’ve ever had This is one of the worst experiences I have ever had at a hotel. The elevator is broken and they put us on the third floor and they ran out of blankets and pillows for the couch bed. Who runs out of blankets and pillows? This trash hotel. Stay elsewhere. Too many great places to deal with this. Holiday Inn used to be a trusted brand, but not anymore. Never again.

Won't Stay Here Again In all my years as a travel program manager for a large Fortune 100 corporation, working closely with hotel general managers throughout the world, I have never encountered one so rude, insulting and lacking in manners and customer service skills as I did at the Marble Falls IHG HIE. I’ll get to that later. First… THE GOOD: • Proximity to Marble Falls • “City View” upgrade available with Hill Country vistas • Housekeeping and front desk support staff were friendly and helpful. THE BAD: • Dark, musty, and outdated. • Malfunctioning equipment: Third-floor ice machine broken with no sign indicating it as such. Lobby refrigerator-freezer broken and/or empty (see photo). • No labels on breakfast bar items. Is that pork or turkey sausage? A vegetable omelet or is there ham in it? Not everyone eats pork. • Bed headboards had many handprints and headprints from previous guests. Ewww. • Lampshade between queen beds very dusty and oversized for the nightstand. Removed it to stop sneezing and to better see around the room. • Suites need a second television for the sitting area. One must be in bed to watch TV. Not good if someone else is trying to sleep. • Partial partition between sitting and sleeping areas do not block light or sound. • This hotel does not feel like an IHG brand, but rather a mom-and-pop operating on a shoestring. THE UGLY: • My husband is active-duty military on orders in San Antonio. We have one rewards number, with my husband’s name and my contact info, since we normally travel together and often stay at contracted IHG properties on military installations. Same with our IHG credit card. As often happens, my husband needed to return to base, so I was the one who checked out. I had a quick question before I did, so I stood at the front desk between five and ten minutes while the GM was on the phone. Rather than put the caller on hold or acknowledge that I was standing there, he chose to continue the call and avoid eye contact with me. I am hard of hearing and had trouble understanding his accent when he did speak to me, so I asked him what he’d said. He condescendingly prefaced his reply with a snarky “And again…” As he reviewed our folio, he saw my husband’s name on the reservation. I was shocked when he had the audacity to accuse me of FRAUD and of ABUSING the military discount, and said he was going to report me to IHG corporate!! I showed him my military ID and told him about the situation and that I had done nothing wrong. He continued to press it. I am normally non-confrontational, but I was livid. Shaking with rage, I raised my voice and told him my husband wasn’t there because he was busy keeping him safe. As I was leaving, there was no “thank your husband for his service,” but a patronizing sing-song voice to “have a nice day.” I hope someone from IHG corporate reads this. Would have given this two or three stars, primarily for location, but the GM ruined the trip.