Park Inn By Radisson Toronto - Markham

Lack of Managing customer’s issues When I reserve the room the price they offer due to the dates which hotel does not have customers quoted me $135. When l saw the bill it was $165. At the reception I told the person that this is wrong. He told me this is something that you have to go through 3rd party. I asked what do mean by this, he said we cont do nothing about it. I mentioned to him that I called your hotel and he said we can’t help you. When I asked to see the manager, he said sorry we don’t handle room rental issue. Also the room was too cold and even I tried to raise the temperature it did not help This is a very poor way of handling customer’s issues I don’t recommend this hotel to any one.

DO NOT STAY HERE!!! Not SAFE!!!! DO NOT STAY HERE!!! Not SAFE!!!! Our recent stay at this hotel was a series of disappointments from the moment we arrived. We were assigned a room directly by the elevator, which was already concerning due to potential noise. Upon entering the room, we noticed the bathroom light had been left on, and a quick glance revealed the room was not clean. Dust coated surfaces, the floor hadn't been vacuumed, and the sheets were visibly dirty. When we requested a different room with a tub, we were curtly told, "No." To make matters worse, the room's electrical outlets didn’t work in several spots, and the door’s safety lock was broken, leaving us feeling unsafe. We had to prop a chair against the door for security. Starting at 5 AM, we were disturbed by the corridor door slamming repeatedly until 8 AM. Despite calling the front desk at 6:40 AM to address this, no effective action was taken, leaving me—pregnant and traveling with kids—exhausted from the worst sleep ever. The pool area was no better. The staircase leading down to the pool was rusty and unsafe, and the pool’s handrail was unstable and rusted out. Pool chairs were also in poor condition, with rusted legs posing a hazard. When we raised these concerns, the front desk staff, particularly a supervisor referred to as "Dear Abby," was dismissive. She offered no apologies or solutions and didn’t address our requests for a discount. We later contacted Priceline for assistance, but the hotel falsely claimed no complaints were made. This was untrue, as we, along with seven other guests, expressed dissatisfaction with the poor conditions and lackluster customer service. This hotel is misrepresented as a 3.5-star establishment—it barely qualifies as 2.5 stars. The experience was unacceptable, and the property is in dire need of better management, improved cleanliness, and safety upgrades. Avoid this hotel if you value your comfort, safety, and basic customer service. Wish we had more pictures but we couldn't charge our phones. I have pictures of the dust and dirty floors.

Do not stay here. Front desk so unfriendly. Room smell like cigar smoke and weed. Rooms need a deep cleaning. Went into the restaurant waited 20 minutes finally a young girl shows up she was so rude felt so unwelcome there so I just turned around and walked out. And she seemed thrilled that I did so

Not worth the cost This hotel is in need of a major overhaul . Dirty stained carpets , room was not clean , coffee maker broken. When we went to the from desk for help we are told to email the manager . No help offered. I bed is small and the the duvet cover was two bed sheets folded over the duvet . This hotel was not worth what we paid for it .

Nice rooms at a good price I think I may have found a “home away from home”. The daily room service ensures my room is tidy. Small amenities available from the snack bar are a welcome treat. Close to a few popular eating establishments and 20 minutes to downtown make it convenient.