Holiday Inn & Suites Marlborough by IHG

The stars are only for location and convenience! The stars are only for location and convenience. This hotel is just awful. I’ll start with the positives: The location is amazing. Just minutes away from multiple food and shopping establishments. It is a very peaceful and serene area. The pool at the hotel was very clean and the water was warm. That aside, the room and staff are reasons why I will never return. When I arrived the first room was filthy. The “living room” carpet had a large sticky spot on it. I noticed it because I was walking around and my sneaker got stuck. The bathroom was never cleaned properly. There was hair all over the toilet, walls and ceiling! Yes, the ceiling. There was also mildew in the tub and the calking was peeling. I called down to the front desk and was moved to a different room. The second room, while slightly better, was still disappointing. The furniture was scratched. The headboard was scratched so badly it looked like someone or something was trying to escape. The tub was peeling all over. And my favorite part is that upon booking, the room description said it had a “full kitchen” but all I got was a bunch of empty cabinets, a large counter space with a tiny sink and a mini fridge. I booked this room for 5 days and had no utensils whatsoever! When I called down to the front desk to inquire about plates, forks and cups I was told “yeah we have some but you’ll have to come get it yourself” *click*. I thought to myself, maybe they’re busy right now, so I went to the lobby to get them. I get there only to be given paper plates, plastic forks, knives, spoons and styrofoam bowls! Are you kidding me!? $900 and that’s what I get? The young guy at the front opened a door and I saw actual ceramic plates and he says “nah, those ain’t for upstairs”, chuckled and closed the door. When I say I am appalled and in disbelief. I would expect this from a motel 6 or something. When I asked why there were empty cabinets I was told “customers always get confused. It’s a “kitchen-like setup” not an actual kitchen.” So I ask, what is the point? If I had the energy I would’ve tried to get a refund and found a different hotel, but it was my birthday and based on the experience I was having, I knew I wouldn’t get anywhere. With that being said, the pictures will speak for themselves.