Hampton Inn by Hilton Charlotte/Matthews

False advertisement It was a late check in and walked into an awful smell in a dark lobby area. We walked in to the room with a pealing ceiling which was falling on the floor and actually hit me on my shoulder. Noticed a square cut ceiling in the bathroom and a dirty bathtub with bugs in the sink. Ac unit was not working properly and walls had stains on them. Woke up the next morning and elevator was not working!!! Breakfast was not good and very limited!!!! A weekend trip turned into 1 night and we checked out!!!

Stay away! Note: I sent this to Hilton Hotels and they never responded. We had been going to this hotel for probably 20 years and stayed there at least 25 times over the years: Final review for this place . It's been steadily declining for the many years we have stayed there. BTW, the sewage smell has been there for years, and nothing has been done about it. This hotel has been so convenient for family that we kept going back thinking it will be better this time, but it never is. It is worse. This time (since they require you to get your room in person instead of being able to select it on online) we requested a modification to our selected (by them) room and asked for something not facing Independence Blvd. We indicated a suitable room on the chart, and decided to go to dinner instead of waiting around for the room to be ready. Halfway thru dinner we got a text that our room was ready. So when returned to the hotel, we got our keys and went up to the room. When we opened the door, not only was there several towels piled on the bathroom floor, but the beds had not been made and there were sheets everywhere. In addition, there was VOMIT in one of the beds which had just been left there. So we had to go back downstairs and go thru the hassle of getting another room. We completed our scheduled stay (bathroom wasn't very clean) and drove away, never to return. There are so many other choices in the area, you can definitely find something better than this. Stay away.

Avoid! This is an old, run-down property badly in need of maintenance. My first room had a toilet that wouldn't stop running. I lifted the tank lid and the supply hose popped off and sprayed water everywhere. The arm that lifts the chain for the flapper was jammed against the tank and would never have worked. Clerk gave me another room. The A/C in that room didn't work for the first two hours before finally kicking in. The chain that operates the roller shade on the window was gone, so the shade could not be raised. The room had not been re-stocked, so there was only one paper coffee cup. There was a plunger next to the toilet wrapped in a shopping bag. Flies were buzzing around the coffee urns in the morning, so I didn't bother to look at the food area. The clerk upon check out was stone-cold. I thought a Hampton was a safe bet. Wrong.

never again definitely not the best on the list. We were first greeted by the homeless dude and his shopping cart as our welcoming committee on the road entering the hotel. checking in I noticed the out of order sign on the pool door, which was one of the reasons we wanted to stay there, but nope nothing mentioned about it being closed. got on to the elevator looked up and no ceiling in either elevator, scratches on the inside of the doors, and the majority of the elevator lights were not working. Got in our room and we noticed two holes cut out of the ceiling in the bathroom and replaced with patches from other ceilings from other rooms, they just screwed the squares back in and didn't do any calking around it, didn't even match. drain plug in sink was broken, and full of gunk. when we checked out and went to the parking lot there was a homeless guy sleeping in his car next to ours. as we were packing up the car he was headed into the hotel lobby, oh and I can't forget the homeless guy sleeping behind the dumpster next to the parking lot. Just be well aware of your surroundings.

Bad When me and my family check in on 7/19/24 the front,the front desk guy was very rude 8 am a hilton honors employee, will never stay again he didn't greet us when we arrive, didn't tell us nothing about breakfast, I would never stay here again ,he didn't tell us about breakfast