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Congress Suites at the Strand

Miami Beach, Florida United States of America

Congress Suites at the Strand
3.5

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Chee T
1 year ago
Dirty, Black Mold, Dead AC, No Accommodation The Hosts are horrible. During your 5 nights stay there, on the 3rd night our AC went out. We noticed that it was a little warmer than the nights before but didn’t put much thought to it. As we leave the following morning to our excursion, we came back at night to our room hot and stuffy. The room already smelled like mildew and mold the day we arrived (there’s black mold underneath the bathroom sink) and that day it was even worst. We went down stairs to ask front desk and realized we weren’t the only ones being affected. There were already several complaints. Our whole floor was at 84 degrees +. And that went on for the last 2 days of our stay. As we contacted the host, we were told that there would be a refund to accommodate for the rest of our stay, however that won’t be done until Wednesday and for us to reach back to the host. Wednesday comes and we were given the run around to contact back on Monday. Monday comes and we still have not been given any refund to accommodate the fact that we were drenched in sweats for the last 2 days of our stay. We literally slept with the patio door WIDE OPEN at night and left our belongings unattended with the back door opened to help air out the room. We are hoping and praying that the host would follow through and do their due diligent before we have to go through with the bank. We will be filing a report to BBB, especially for the black mold. If you read through many of the reviews, we’re not the only customers who had noticed black mold. Our entire floor literally smells like chlorine sitting in old mop water with a strong scent of mildew. The photo of the bathroom floor was when we walked in after 10 hrs of us being out and coming back. It was so hot that the whole room was moist and humid. You can see underneath the sink there was black mold.

Property Location
With a stay at Congress Suites at the Strand in Miami Beach (South Beach), you'll be steps from Ocean Drive and Collins Avenue Shopping Area. This beach hotel is 5.4 mi (8.7 km) from Bayside Marketplace and 5.9 mi (9.5 km) from PortMiami.

Rooms
Make yourself at home in one of the 24 guestrooms, featuring kitchenettes with refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and rainfall showerheads. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
Enjoy a satisfying meal at The Kitchen serving guests of Congress Suites at the Strand.

Business, Other Amenities
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Chee T
|1 review
Dirty, Black Mold, Dead AC, No Accommodation The Hosts are horrible. During your 5 nights stay there, on the 3rd night our AC went out. We noticed that it was a little warmer than the nights before but didn’t put much thought to it. As we leave the following morning to our excursion, we came back at night to our room hot and stuffy. The room already smelled like mildew and mold the day we arrived (there’s black mold underneath the bathroom sink) and that day it was even worst. We went down stairs to ask front desk and realized we weren’t the only ones being affected. There were already several complaints. Our whole floor was at 84 degrees +. And that went on for the last 2 days of our stay. As we contacted the host, we were told that there would be a refund to accommodate for the rest of our stay, however that won’t be done until Wednesday and for us to reach back to the host. Wednesday comes and we were given the run around to contact back on Monday. Monday comes and we still have not been given any refund to accommodate the fact that we were drenched in sweats for the last 2 days of our stay. We literally slept with the patio door WIDE OPEN at night and left our belongings unattended with the back door opened to help air out the room. We are hoping and praying that the host would follow through and do their due diligent before we have to go through with the bank. We will be filing a report to BBB, especially for the black mold. If you read through many of the reviews, we’re not the only customers who had noticed black mold. Our entire floor literally smells like chlorine sitting in old mop water with a strong scent of mildew. The photo of the bathroom floor was when we walked in after 10 hrs of us being out and coming back. It was so hot that the whole room was moist and humid. You can see underneath the sink there was black mold.
robertaY791WF
|1 review
They steal your credit card info I have stayed here a couple times in the past. Last time was Sept 2021. It is now May 22 and I just noticed that the Hotel has charged my Credit Card 2055$ I called the bank and closed the account and open up a fraudulent transaction report. I then called the hotel and called the hotel and called the hotel. 20+ times. No one answers and no call backs.(WHAT BUSINESS DOESN'T ANSWER THE PHONE?) I then did a little research on this place and they have a history of the staff stealing Card #s and using them. Read their Google reviews, there and many complaints of this happening . I am going to call the Miami police and file a report and then file a complaint with the Fla attorney general office
415kyrad
|1 review
BEWARE YOUR CREDIT CARD INFORMATION I stayed at this hotel and presented my credit card, a uncommonly used card, for the required room deposit. I noticed that the pending deposit never posted to my account and thought it odd but moved on. 5 days later my card is being excessively used to order doordash at restaurants in Miami Beach... while I'm back at work in another state. The only time I used that card the entire weekend was during check in at Congress Suites. So Beware.
Mammmny
|1 review
Birthday was ruined So we booked this trip prior too pandemic Dec of 2019. We booked a room with full ocean view paid over 1,200 dollars. Arrived July 3 2021. Was given a room 2nd floor. Next too trash disposal next too stairs and directly across from a parking garage. Room had not been cleaned. No tissue. No towels no clean sheets no. Iron no blow dryer. Feces on the wall in bathroom. Was so terribly distraught my daughter flew in for her enterprise too see this Room. She busrt into tears. Horrific this Room was disgusting we called the front desk no help at all they said go buy your own toilet paper and towels. With no rooms available in area we did we go to cvs and bought tissue and towels. I called and called spoke to a man with no managerial experience named Mark. He suggested we pay over 500.00 he may be able to get us a room only we pay 500.00 plus. This was so heart wrecking to my soul how we were racially discredited and racially profiled due obviously too the color of our skin and our name. And that explains why we were put too the very back of this hotel next too the trash bin. I've been trying and trying too get my full refund due too bad hotel stay. I've e mailed several times to a lady named Nouira Souifa who claims she is head of guest services. But refused too accomadate my request for a full refund due too the racial profiling and harassment of this establishment she said she would only credit the days we had scheduled but did not use. Now please this is appalling to be treated like this and then asked to come back and use this credit for leaving early due too there very very bad treatment and discusting hotel .. So I've seeked legal action unless this lady name Nouira Soufia refunds me fully. Please read this review and take my advice not suitable for anyone I mean anyone
Discover725341
|1 review
Disappointed Do not stay here. They advertise as a hotel . They are private own. We've been here 4 days . We have ask for clean towels and coffe they keep saying they have email the owner?? Horrible service !! Loud music 7 days out of the week. No black out curtains either ! Very disappointed!

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