Total Trash experience from start to finish Do not let someone you care about stay at the Shelbourne and by all means avoid it yourself. "Location, location, location" might be a classic real estate mantra but no location justifies a staff so poorly educated that they can say "f**k you, go to hell, I don't give a damn" to your face and in front of hotel security who is looking like he does not want to be there at all. I should have just turned and left when they did not have our reservation when we arrived. Our flight got in early and I’d called earlier to see what the chances were of an early check in. The said the only way to guarantee it was to book the night before which I did- to avoid any unpleasant confusion after a 9 hour flight. When they finally did find the reservation it had been cancelled because we didn’t arrive in time. So much for book the night before to avoid drama. We finally got into our room. It was fine. It was also never serviced though we asked several times a day and were assured they’d take care of it. One day the bed was made, the towels were left on the floor, the trash cans were not emptied but there WERE new miniature soaps in front of the TV so we knew they’d been there. The next day included the aforementioned verbal attack at the pool and a continuation of the maid service follies. This time after numerous requests someone showed up at our door around 10:00 p.m. with an enormous stack of towels. Really weird definition of servicing a room. I heard they were closing for renovation the day after we left so perhaps we just got pissed on on the way out by employees who’d been treated badly. That’s the only reason I’m not naming names. no idea the line about then closing for upgrades is true or not but I shan’t be finding out. Nothing on that location names Shelbourne will ever overcome the fetid stink of an experience they provided us.

Do not stay here. This hotel cancelled our reservation two weeks before we were due to stay. I am on vacation already travelling around the US and have to now trawl through hotels to find a suitable replacement. This is not ok. I only booked this hotel three weeks ago. Did you really not know that you were going to close the whole hotel then? Very, very unprofessional.

Smallest Room Ever with a big king size bed Nice hotel overall we had a king-size bed in what had to be the tiniest room I have ever stayed in any hotel, the room did not look like the picture no chairs in the room, no microwave and a 12inch tv, they take out a resort fee out your deposit what resort it's not a resort when we book our hotel it said the resort fee was included, make sure they tell you what's coming out of the deposit.

PISS POOR HOTEL This is a piss poor hotel! I booked a room with a city view. When I arrived I was told there were no more rooms so I was upgraded to a jr. suite. What a joke! Suite my ass! It was a regular room with a balcony. There were a bunch of bushes so there was no view. Every time we ate out we had to throw our food away because there was no microwave in the room. The room was old and musty. Smelled like mold. The maids did not clean until we asked. We had to beg for clean towels daily in person. The front desk does not answer the phones. They have the worst c7stomer service ever! If you want luxury and cleanliness don't stay here. Thw only good thing was beach access.

Remarkable hospitality thanks to Delisa! We stay at the Shelborne twice a year, and thanks to Delisa its 5 star each and every time! We feel home as soon as we see her at the desk. She is one of our main reasons we always go back. We love the Shelborne as a property always on point but, from getting to know the amazing staff for the past 4 years, I’d follow Delisa anywhere she went! We recently had an encounter with Andrea at the desk. Avoid her at all cost…. I hope everyone gets the pleasure of being greeted and taken care of by Delisa at least once in their life.