Hilton Garden Inn Miami Airport West

Miami, Florida United States of America

Hilton Garden Inn Miami Airport West
4
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Availability
R3401KXkathyl
1 year ago
Breakfast reduced rating to 4 stars Great staff, clean quiet room with comfortable beds. Indoor unheated pool and whirlpool a plus. Breakfast buffet had tepid food, both hot and cold items and tepid coffee. Convenient location off of I 65. Front desk is not able to book other hilton garden locations, which seemed odd

Amenities

Pool - Outdoor
Spa
Airport Shuttle - Free
Pool - Indoor
Internet - Wi-Fi - Free
Restaurant

Property Location
Located in Miami, Hilton Garden Inn Miami Airport West is in the business district, a 2-minute drive from CityPlace Doral and 8 minutes from Miami International Mall. This hotel is 6.8 mi (11 km) from Dolphin Mall and 7 mi (11.3 km) from Florida International University.

Rooms
Make yourself at home in one of the 189 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a 24-hour fitness center. This hotel also features complimentary wireless internet access, wedding services, and a television in a common area.

Dining
Enjoy American cuisine at Garden Grille and Bar, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 10:30 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Miami? This hotel has 2700 square feet (251 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
craftaggie
|1 review
Poor Shuttle and Customer Service I called the resort several times alerting them of our flight information to ensure we would not be waiting too long for a shuttle seeing as how our flight got in at 11:20pm. After several phone calls to the hotel, the shuttle finally arrived after 1am. This was unacceptable with having small children in tow. I reported this to Maria, the manager, and she was very argumentative and unable to issue a refund upon request.
Kae Katrina H
|1 review
Make a port reservation Nice room, food is expensive and truly not worth it. The hotel is located around a lot of shops & restaurants. Check in was a a breeze because I downloaded the Hilton app and used a digital key. Straight from the airport to the hotel = no waiting in line. Only thing that was major issue was we specifically asked if we needed a reservation to the board the SHUTTLE TO THE PORT!! & 2 EMPLOYEES BOTH SAID NO! When in fact we DID need to make a reservation. Another guest behind us also stepped forward and said the SAME THING was told to them!
Becki W
|1 review
Fine for a one night stay We started and ended our trip at this hotel as it was close to the airport. So we had 2 stays a week apart. The shuttle is timely and it got us to and from the airport with no problem. On our first night we arrived after 9 pm and the front desk staff made it seem like they did not have our reservation. Then she started speaking to a coworker in Spanish which we are not fluent in. She finally found the room and we had no issues after that. The hotel restaurant was fine for dinner and the service was good. The rooms have old dirty carpet that needs to be replaced and the beds are on the firm side.
R3401KXkathyl
|1 review
Breakfast reduced rating to 4 stars Great staff, clean quiet room with comfortable beds. Indoor unheated pool and whirlpool a plus. Breakfast buffet had tepid food, both hot and cold items and tepid coffee. Convenient location off of I 65. Front desk is not able to book other hilton garden locations, which seemed odd
Christen J
|1 review
Diamond Rewards include not having a room! My sister is a diamond member. We called hours before check in because our flight was getting in at 1am. We were told no problem. They failed miserably. They had no rooms available when we arrived to the airport. According to the front desk they knew that in the morning and didn’t say anything when we called but put us in a room at a different hotel. After getting shocked on arrival, we were told to stand outside and wait for the shuttle for 10 minutes. 2 women waited outside Miami airport for 30 minutes at 1:30 am with people watching us and approaching us. Completely unacceptable!!! We would have taken a Uber rather than place our safety at risk. Then the driver was incredibly nasty and didn’t even greet us or anything. He waiting for us to roll him the bags and didn’t help us out of the van. When we arrived to the other hotel, they had no ability to accommodate the room type or number of beds we booked. I argued this and they eventually found us a room at the original hotel stating that they would walk a solo male traveler instead since they didn’t have rooms. When she spoke to the diamond desk the next morning, they said the reservation was notated as if we asked to be moved when we had no idea until we got here that they moved us and Maryann kept apologizing because this happens here frequently to make space for contracts rather than customers. Absolutely ridiculous start to our vacation that could have been very dangerous! Don’t stay here!!!!

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